Hostess

The Hostess serves as the first point of contact for guests at the restaurant, ensuring smooth reservations, seating arrangements, and guest satisfaction. This role demands excellent communication skills, a polished demeanor, and a genuine passion for hospitality in line with Accor s Heartist culture.

Key Responsibilities

• Greet and welcome guests warmly at the restaurant entrance.
• Manage and confirm reservations, cancellations, and guest requests according to hotel procedures.
• Maintain complete knowledge of restaurant layout, table numbers, capacity, and service procedures.
• Assign tables fairly to servers according to the seating plan.
• Present menus and guide guests to their tables while ensuring they are comfortable.
• Monitor guest satisfaction throughout service and handle complaints efficiently.
• Anticipate guest needs and coordinate with service staff to ensure exceptional dining experiences.
• Maintain cleanliness and organization of the hostess desk, menus, and check folders.
• Communicate with the management team about special requests, VIP guests, or large group bookings.
• Support restaurant staff during peak periods to maintain smooth operations.
• Promote other hotel outlets and events when engaging with guests.
• Follow hotel policies on hygiene, safety, and grooming standards.
• Attend required training sessions and participate in departmental meetings.
• Ensure compliance with all company policies, health regulations, and fire safety standards.