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Hostess
Job Description
Job Qualifications
Job Qualifications
- Preferably degree or diploma in Hospitality or Tourism Management preferred
- Preferably Minimum 2 years of experience in hotel operations
-
Strong customer service, communication, and interpersonal skills
- Customer Service
- Ensure consistent delivery of brand standards and exceptional guest service
- Build strong relationships with guests and maintain positive interactions
- Handle guest and internal inquiries or concerns professionally and efficiently
- Provide excellent service and support to internal departments
- Operations
- Ensure brand and operational standards are followed at all times
- Support outlet operations in a flexible and cooperative manner
- Greet and seat guests, present menus, and process bills accurately
- Perform cashiering duties including handling cash, credit cards, and daily transactions
- Operate the Micros system confidently and follow all finance and cash-handling procedures
- Maintain detailed knowledge of all menu items and actively recommend and upsell products
- Report and resolve any transaction discrepancies promptly
- People & Culture
- Support the company's values, culture, and people philosophy
- Promote teamwork and a positive working environment
- Additional Duties
- Follow hotel rules, policies, and safety procedures
- Maintain high standards of personal grooming and professional conduct
- Participate in trainings and meetings as required
- Adapt to operational changes and perform other reasonable duties as assigned
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