Hostess Royal Tea Room

Key Responsibilities

• Welcome and greet guests warmly upon arrival, setting a positive tone for their dining experience.
• Manage guest reservations, waiting lists, and table allocations efficiently using the restaurant s booking system.
• Communicate accurate wait times and ensure guests are seated promptly and comfortably.
• Escort guests to their tables, presenting menus and introducing the assigned server.
• Maintain constant communication with the service team to ensure smooth table rotation and optimal guest flow.
• Handle guest inquiries, special requests, and feedback with professionalism and care.
• Ensure the entrance and reception areas are immaculate and visually appealing at all times.
• Assist in maintaining guest records and preferences for future visits to enhance personalized service.
• Support the restaurant management team in coordinating large bookings and VIP arrangements.

Skills Set

• Guest Greeting and Hosting
• Reservation and Seating Management
• Fine Dining Service Coordination
• Customer Relationship and Communication
• Attention to Detail and Poise
• Complaint Handling and Problem Resolution
• Teamwork and Time Management