Hotel Front Desk Agent

Job Summary
The Guest Service Representative is a member of the Front Office team, the central Hub of the Hotel. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate great computer competency skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a MUST.

DUTIES AND RESPONSIBILITIES
This position is responsible for: handling guest registration and room assignments, accommodating special requests whenever possible; handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, sales, in-house events, directions, local attractions, check cashing, safety boxes, etc.; canceling room reservations according to procedures; and any other duties, as assigned.

Qualifications Include: (not limited to)

• Previous Marriott customer/guest service experience is required. Previous experience in a similar position or within a hotel preferred.
• Excellent communication skills both verbal and non-verbal.
• Guest service oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.
• Excellent phone etiquette & computer literacy.
• Ability to read & speak English.
• Previous cash handling experience preferred.
• Fosse Experience or related Hotel PMS Experience.

Job Types: Full-time and Part-Time

Embark on a rewarding career where your energy, hospitality expertise, and dedication make every guest’s stay extraordinary!

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Experience:

• Hotel: 1 year (Preferred)

Ability to Commute:

• Fresno, CA 93721 (Preferred)

Work Location: In person