Hotel Guest Service Rep

Seeking Front Desk Associates to join our newly opened Baldwin Inn & Suites! The duties of a Guest Service Representative include guest check-in/check-out, answering calls and managing customer service requests.

Responsibilities:

· Checking guests in and out as needed

· Respond to all guest requests/complaints during audit shift and resolve according to guest service guidelines

· Answer hotel phone for internal and external callers

· Assist in cleaning and maintaining common areas as needed

· Maintain and promote a positive and cooperative work relationship with all other hotel departments and associates

· Handle other duties as directed by the Guest Services manager or General Manager

· Post guest charges and verify, track, and balance cash and credit card receipts, vouchers, and direct bill accounts

· Understand and comply with all emergency, safety and security procedures

· Follow appropriate procedures for securing hotel property, parking and pool areas as needed.

· Passionate about interacting with people and serving others.

· Excellent communication, motivational and leadership skills.

· Strong organizational skills and attention to detail.

· Able to handle stressful situations and solve problems in a calm, professional manner.

-Physically able to perform all job responsibilities including standing for extended periods and lifting up to 50 pounds.

-Strong computer skills.

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Free parking
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person