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Hotels E- Commerce Executive

Job Summary:

The Hotels E-commerce & Reservations Executive is responsible for managing online bookings and converting inquiries into confirmed reservations. The role requires a highly detail-oriented and sales-driven individual who can effectively communicate with guests, present offers, and maximize booking conversions across OTA platforms and direct channels.

Job Duties & Responsibilities:

Handle all incoming booking inquiries (OTAs, website, WhatsApp, email)
Actively convert inquiries into confirmed bookings through effective communication and follow-up
Present packages, upsell experiences, and tailor offers based on guest needs
Build trust with customers and convince them to finalize bookings
Maintain fast response time and high-quality communication standards
Manage listings and reservations on platforms such as Booking.com, Expedia, and Agoda
Ensure availability, rates, and content are always accurate
Respond to OTA messages and inquiries promptly
Monitor booking trends and adjust offers when needed
Provide clear, detailed, and attractive explanations of the experience
Handle objections and questions professionally to close sales
Follow up with potential guests to increase conversion rate
Manage guest expectations before arrival to ensure smooth operations
Work closely with operations and reservations teams to ensure booking accuracy
Communicate special requests, VIP bookings, and guest preferences
Ensure all booking details are correctly recorded and shared
Track conversion rates from inquiries to bookings
Monitor daily bookings and revenue performance
Provide feedback on customer preferences, objections, and trends