House Manager (Rooms Division) - Soho House Istanbul

Istanbul, Turkey

We are looking for "House Manager (Rooms Division)" with the qualifications below:

Minimum 5 years of experience in Rooms Division or Front Office in the hospitality industry
Bachelor degree in related departments
Spoken and written fluency in English and in Turkish
Strong leadership skills with the ability to motivate and manage a team
Good knowledge of all Hotel Departments
Comfortable using hotel systems such as Opera and Salesforce
Understanding of budgeting and financial reporting
Guest-focused and solution-oriented approach
Able to work in a fast-paced environment and manage multiple tasks

Job Description

Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction
Provide direct leadership and support to employees
Lead by example, setting an energetic pace and standards within the teams
Set up all operating systems i.e. Opera, Sales Force and Reservations system, monitor the market for systems that can improve efficiency
Review and assess budget with the GM and HFA on regular basis
Responsible for establishing systems, policies and procedures for all departments with continuous review and assessment
Involved in marketing activities, actively promoting
Creates an operating environment across Rooms Division that assures consistent guest satisfaction
Monitors the performance of the Rooms Division through verification and analysis of guest/member satisfaction and financial reports. Initiates corrective action.
Setting up reservations department and overseeing the efficiencies and consistency of the department
Carries out preventive maintenance programs to protect the physical assets of the hotel
Ensure employee compliance with company standards and policies and external regulations
Ensure working hours are logged (daily/weekly) for accurate payroll purposes for all departments you are responsible for
Train and develop the team to deliver to Soho standards and exceed customer’s expectations
Provide analysis of P&L on a weekly basis to GM & HFA
Housekeeping and Front Office Departments will report directly to this position

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