Housekeeping Attendant

urpose

• Clean and maintain guest rooms/public areas to brand standards; ensure readiness by check‑in.

Core responsibilities

• Guest rooms: follow sequence of service (safety knock/announce, strip linens, trash/recycle, dust high‑to‑low, bathroom sanitize/disinfect, bed make to spec, vacuum/mop, replenish amenities/linen, final QC).
• Public areas (if assigned): lobbies, corridors, elevators, restrooms; frequent touch‑point sanitizing.
• Turndown/PM (if assigned): light refresh, linen/amenity reset, privacy and turn‑down setup.
• Linen and stock: pull/place linen, maintain par levels, stock/clean closets; count rejects.
• Equipment: daily checks (vacuums, carts, extractors), safe use, report defects via CMMS/work orders.
• Maintenance reporting: note damages, OOO items, and quick fixes; escalate promptly.
• Guest interaction: greet, handle requests, respect DND/privacy; service recovery handoff.
• Compliance: chemical dilution/PPE, MSDS/HACCP, sharps/biohazard handling, slip/fall prevention.
• Security: key control, room access protocols, Lost & Found logging and chain of custody.
• Admin: update room status in PMS/housekeeping app, complete boards/checklists and shift handover.
• Projects: deep cleans, high‑dusting, carpet/upholstery spots, mattress rotation, spring‑clean tasks.

Role variants (specify on JD)

• Room Attendant, Public Area Attendant, Turndown Attendant, Houseperson/Runner, Linen/Uniform Attendant, Night Cleaner. (Minibar only if combined.)

KPIs

• Inspection score; rooms ready by check‑in %; rooms per shift; rework/defect rate; guest cleanliness complaints; L&F compliance; injury/incidents; chemical/amenity usage vs. par.

Requirements

• 0–1+ years housekeeping (hotel preferred); follow SOPs; basic PMS/housekeeping app use; lift 30–40 lbs, stand/walk 8 hrs, bend/reach; weekends/holidays; basic English (or local language); food handler/OSHA or local equivalents as required.

Quick JD snippet

• Title: Housekeeping Attendant (Rooms/Public Areas/Turndown)
• Summary: Clean and reset rooms/public areas to brand standards; restock linen/supplies; report maintenance; uphold safety/security and guest service.
• Schedule: Full‑time or part‑time; shifts AM/PM/overnight; rostered weekends/holidays.
• Reporting to: Housekeeping Supervisor/Manager.

Job Type: Full-time

Work Location: In person