Housekeeping Manager

The Housekeeper Manager (Housekeeping) maintains high levels of cleanliness and presentation in both back-of-house and public areas. He/She also makes instant reports on areas or items that need maintenance to the department’s head. In this way, he/she can ensure that the team will operate at its best.

- Carry out change to improve process.

- Coach team members to enhance service performance.

- Conduct staff performance assessment process.

- Engage in initiative to improve service.

- Ensure sustainable business operations through adoption of environmental practices.

- Foster teams’ initiatives and creativity.

- Lead team to build operational plan.

- Make use of critical thinking and analytical skills at work.

- Manage a diverse service setting.

- Manage operations for service excellence.

- Manage guest experience.

- Manage guest/residents’ concerns and feedback.

- Oversee housekeeping operations in rooms, laundry and public area.

- Read and assess work reports.

- Solve problems and make decisions at supervisory level.

- Support workplace relations and diversity.

- Support innovation process within own scope of work in business unit.

- Support strategies and work plans.

- Take measures to prevent loss/risk.

Job Type: Full-time