Housekeeping Supervisor

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Ensure that standards are maintained at a superior level on a daily basis.

• Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms.

• Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies.

• Prepare associates’ schedules and payroll.

• Ensure guest complaints are resolved in a timely manner.

• Maintain employee attendance, uniform and room history cards.

• Prepare purchase requisition forms. Compare requisitions and receipts to invoices. Present accurate bills to Executive Housekeeper for approval.

• Responsible for lost and found.

• Recommend hiring, developing, counseling, motivating and disciplining associates in accordance with hotel policies and procedures.

• Maintain accurate records of linen and uniforms sent to and returned from laundry.

• Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action.

• Interact in courteous and professional manner with all guests, associates and community members.

• Respond in courteous, professional and rapid manner in order to resolve all guest and associates difficulties.

• Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks.

• Supervise, direct, coordinate, influence and persuade associates in order to maintain service standards of hotel.

• Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving associate and guest complaints.

• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.

• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

• Maintain cleanliness and safety of work area.

• All other duties as required.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Thorough knowledge of hotel and housekeeping department operations; thorough knowledge of computerized hotel systems; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with associates; ability to maintain associates and guest confidentiality at all times; ability to accept responsibility for actions of others; ability to manage by example; exceptional oral communication skills to ensure ability to negotiate. and persuade guests and associates to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings.

Language: Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements: Must be able to exert physical effort in transporting up to 25+ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.