Houseperson

LOCATION RESIDENCE INN CHAPEL HILL

JOB DESCRIPTION

JOB TITLE: HOUSEPERSON

DEPARTMENT: HOUSEKEEPING/ ROOMS

REPORTS TO: HOUSEKEEPING MANAGER/OPERATIONS MANAGER

JOB TYPE: FULL AND PART-TIME POSITIONS AVAILABLE

Summary: As a Houseperson for the Hotel Division of Summit Hospitality Group, you hold an essential position responsible for cleaning and maintaining public spaces with a high level of quality and professionalism and ensuring guest satisfaction is maintained. Cleaning public spaces including the exterior of the property, removing trash, cleaning hallways, and housekeeping are included responsibilities. This is a position that requires a sunny disposition, a willingness to assist other Associates, great patience, and a devotion to service are keys to success. Summit Hospitality Group prides itself in: Service is the Ultimate Amenity.

Qualifications:

• 1-2 years of experience with name brand hotel housekeeping preferred
• Preferred experience as Houseperson preferred
• Can-do attitude and willingness to jump-in and do the assigned work in a cheerful and respectful manner
• Service oriented style with professional presentation
• High energy and attention to detail
• Teamwork and partnership attitude towards fellow associates and management

Responsibilities:

• Maintain cleanliness of lobby, public restrooms, hallways, stairwells, guest laundry, fitness center, business center, outdoor spaces, parking facilities, offices, etc.
• Perform walk around property; cleans with a critical eye making sure all property is in good working order and making sure that all areas are neat and tidy.
• Assist with guest rooms to strip beds or take out trash
• Aid in laundry through folding of linens, stocking carts and storage areas.
• Set up meeting rooms with provided lay outs as needed.
• Receive and store deliveries.
• Follow proper key control procedures.
• Use all authorized cleaning agents properly and safely.
• Respect all hotel equipment and property and use with care to avoid unnecessary damage.
• Maintain communication with all departments including Front Desk, Housekeeping, and Engineering and assist with guest requests.
• Ensure uniform and personal appearance are clean and professional.
• Maintain a friendly and approachable attitude towards guests and staff.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, co-workers, and management.
• Perform all other duties as directed, developed, or assigned.

Work Environment:

• Flexible work schedule including availability on weekends
• Must have reliable source of transportation
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time
• Must be able to work in all temperatures below 32 degrees and above 100 degrees and in all conditions; work will be inside and outside of hotel
• Duties are subject to change and additional duties may be assigned as needed

Benefits:

Fulltime Employees

• Personal time after 90-days
• Insurance benefits after 90-days
• Vacation time after 1 year

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.