HR Associate

Candidate must be able to communicate effectively in both English and Spanish (written and verbal).

Summary/Objective

This individual is responsible for primarily supporting technical and administrative HR needs of isolved clients and HR Services team. HR Associates serve as key customer service contact for internal and external stakeholders, including interacting over the phone and via email with clients and client employees.

Essential Job Functions

• Manage a queue of inquiries/requests/projects in support of HR Services clients. Provide client support by answering phone calls/emails and/or directing questions to appropriate personnel.
• Project manage and complete new HR Services client implementations.
• Complete, assist and troubleshoot HR Services vendor portals including but not limited to labor law posters, HR Support Center, EAP, etc.
• Process terminated HR Services clients.
• Assist team with various tasks such as processing simple payroll and benefits changes in isolved including new hires, terminations and employee status changes, etc., responding to unemployment claims, processing wage garnishment requests, preparing forms for leave of absence, pulling policy/form templates on request.
• Maintain thorough knowledge of isolved modules and functionality, understand how to run reports in isolved, create onboarding and offboarding templates and employee messages, etc.
• Complete various miscellaneous HR tasks for client companies such as completing background checks, recruiting administration, benefit bill reconciliation, filing workers-compensation reports, and other duties as assigned.
• Support clients and projects in the absence of peers as needed.
• Uphold, support, and promote all company policies and procedures.
• Special projects as assigned/requested.
• May participate in a variety of HR related projects such as creating position descriptions, entering policy data into a handbook generator, preparing new hire onboarding packets, etc.
• May assist and manage HR Services data audits.
• May proactively provide feedback and solutions on processes and SOP's related to the HR Associate role.

Job Complexity

Apply acquired job skills and company policies and procedures to complete assigned tasks.

Interaction

Works on assignments that are semi routine in nature but recognizes the need for occasional deviation from accepted practice.

Supervision

Normally follows established procedures on routine work, requires instructions only on new assignments. Work may be spot checked in progress and upon completion.

Experience

Associate degree in Human Resources, Accounting or similar field. Bachelor's degree is preferred. Work experience may substitute for advanced education. 1-2 years of HR administration experience is preferred. Minimum of successful completion of an HR internship or six months of office management experience is required.

Minimum Qualifications

• Proven effective oral and written communications skills.
• Be detail oriented, accurate, organized, and proficient in working with data entry and audits.
• Apply to practice discretion when handling private health information and other sensitive information.

English and Spanish Requirement:

• Written: Advanced – must write clearly and professionally in U.S. English and Spanish.
• Spoken: Intermediate to Advanced – must be comfortable speaking on calls with U.S. employees and HR clients using proper tone and grammar

Travel Required: No

Work Authorization: Employee must be legally authorized to work in the United States.

FLSA Classification: Non-Exempt

Work Location: Hybrid in-office

Physical Demands: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15

pounds.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HRpayroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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