1. Recruitment and Staffing
- Identify staffing needs (sales associates, security, jewellers, polishers, back-office staff).
- Create and post job descriptions.
- Screen candidates, conduct interviews, and hire suitable employees.
- Onboard new hires with training and orientation.
2. Training and Development
- Provide product knowledge training (e.g., diamonds, gold purity, certification).
- Train sales staff in customer service, upselling, and handling luxury clientele.
- Conduct compliance training (ethics, security protocols, anti-theft measures).
- Ongoing skill development (e.g., software training, communication skills).
3. Employee Relations and Engagement
- Resolve conflicts among staff professionally and confidentially.
- Encourage a positive work environment to retain skilled employees.
- Organize team-building activities or incentive programs.
- Ensure proper grievance redressal mechanisms are in place.
4. Payroll and Compensation
- Manage salary processing, bonuses, and incentives.
- Ensure accuracy in timekeeping and attendance (especially for showroom staff).
- Handle statutory deductions (PF, ESI, etc., if applicable).
- Monitor commissions or sales-based incentives.
5. Performance Management
- Set and review KPIs (e.g., monthly sales targets).
- Conduct regular performance appraisals.
- Provide constructive feedback and improvement plans.
- Recommend promotions, transfers, or disciplinary actions.
6. Legal and Regulatory Compliance
- Ensure compliance with labor laws, minimum wage, shop & establishment act.
- Maintain proper employee records and contracts.
- Implement safety and security policies, including background checks.
- Handle audits related to HR and payroll.
7. Attendance and Leave Management
- Monitor employee shifts and attendance (important for showroom operations).
- Track and manage leave (sick leave, vacation, etc.).
- Handle substitutions during peak hours or festive seasons.
8. Security and Trust Verification
- Vetting employees thoroughly due to the high-value nature of inventory.
- Monitor ethical conduct, especially in handling jewellery and cash.
- Work closely with security teams (CCTV, locker access, etc.).
9. Health and Safety
- Implement policies related to workplace safety and cleanliness.
- Ensure employees are trained on emergency procedures (especially for fire or theft).
- Promote ergonomics for craftsmen or long-standing sales staff.
10. Exit Management
- Handle resignations, exit interviews, and full & final settlements.
- Ensure return of company property (ID cards, uniforms, tools).
- Document the reason for leaving to improve retention.
Note: Female Candidates Only
Job Type: Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person