HR Generalist

Roles and Responsibilities:

1. Grievance Management

• Act as the first point of contact for employee grievances and workplace concerns.
• Ensure timely, confidential, and fair resolution in line with UAE Labour Law.
• Maintain grievance logs, documentation, and investigation reports.
• Escalate complex or sensitive matters and support disciplinary investigations.

2. Time & Attendance / Timesheet Management

• Manage end-to-end timesheet and attendance processes.
• Ensure timely submission, validation, and approvals via HRMS systems.
• Coordinate with Payroll and Finance for accurate time data.
• Investigate discrepancies and resolve employee queries efficiently.

3. Policies & Procedures

• Support implementation and enforcement of HR policies and SOPs.
• Ensure compliance with UAE Labour Law and internal guidelines.
• Assist in policy drafting, updates, and communication across departments.
• Conduct employee awareness sessions on HR policies and code of conduct.

4. Visa & Immigration (UAE Focus)

• Manage employee lifecycle documentation: visa processing, renewals, cancellations.
• Hands-on experience with visa process and UAE government portals such as:
• MOHRE (Ministry of Human Resources & Emiratisation)
• GDRFA / ICA (Immigration systems)
• JAFZA portal (if handling free zone employees)
• DMCC / DAFZA portals
• Coordinate with PROs, government authorities, and typing centers.
• Ensure compliance with UAE immigration laws and maintain trackers for expiry/renewals.
• Manage Nafis program registrations, tracking, and reporting.
• Coordinate with government entities for audits and reporting requirements.

5. Medical Insurance Administration

• Manage employee medical insurance (enrollment, renewals, deletions).
• Coordinate with insurance providers for claims, approvals, and escalations.
• Support employees with insurance queries and benefits clarification.
• Maintain accurate insurance records and reports.

6. Payroll Support

• Prepare and validate payroll inputs: attendance, leave, overtime, deductions.
• Coordinate with Finance for timely and accurate payroll processing.
• Ensure compliance with WPS (Wage Protection System) requirements.
• Address employee payroll-related queries and resolve discrepancies.
• Process offboarding including exit interviews, clearance, and final settlements.