HR Manager

As HR Manager, you'll be responsible for all human resources functions including recruitment, performance management, policy development, employee relations, and compliance. You'll work closely with clinic leadership to build a high-performing, ethical, and supportive workplace culture.

This is a hands-on role requiring someone who can build HR systems from the ground up while managing day-to-day people operations.

KEY RESPONSIBILITIES

Recruitment & Onboarding:

• Manage full recruitment cycle (job postings, screening, interviews, offers)
• Develop and execute onboarding program for new hires
• Build talent pipeline for clinical and administrative roles
• Conduct reference checks and background verification

Performance Management:

• Implement performance review system (30/60/90-day, quarterly, annual)
• Set clear KPIs and targets for all positions
• Conduct performance improvement plans when needed
• Track and analyze performance metrics
• Provide coaching and feedback to managers and staff

Policy & Compliance:

• Develop and maintain employee handbook and HR policies
• Ensure compliance with Pakistan labor laws and regulations
• Manage employment contracts, NDAs, and legal documentation
• Handle disciplinary processes and terminations professionally
• Maintain confidential employee files and records

Employee Relations:

• Address employee concerns, conflicts, and grievances
• Mediate workplace disputes
• Conduct exit interviews and analyze turnover
• Foster positive workplace culture and staff engagement
• Manage sensitive situations with discretion and professionalism

Compensation & Benefits:

• Manage payroll coordination and salary administration
• Develop compensation structure and salary bands
• Administer benefits, leave policies, and allowances
• Conduct market salary research and benchmarking

HR Systems & Processes:

• Implement attendance and leave management systems
• Develop standard operating procedures for HR functions
• Create HR dashboards and reporting (turnover, attendance, performance)
• Digitize HR processes and record-keeping
• Build scalable systems for future growth

Strategic HR:

• Workforce planning and organizational design
• Develop retention strategies
• Create career development frameworks
• Support leadership with HR strategy
• Drive culture initiatives and employee engagement

REQUIRED QUALIFICATIONS

Education:

• Bachelor's degree in Human Resources, Business Administration, Psychology, or related field
• HR certification (SHRM, HRCI, or local equivalent) preferred

Experience:

• Minimum 3-5 years progressive HR experience
• Experience building HR systems and processes from scratch
• Healthcare, clinic, or professional services industry experience strongly preferred
• Proven track record managing full employee lifecycle

Skills:

• Strong knowledge of Pakistan labor laws and employment regulations
• Experience with performance management and disciplinary processes
• Excellent conflict resolution and mediation skills
• Proficient in MS Office and Google Suite
• Experience with HRIS systems or willingness to implement
• Strong written and verbal communication in English and Urdu

Personal Qualities:

• High emotional intelligence and interpersonal skills
• Ethical, confidential, and professional
• Strong organizational and project management abilities
• Able to work independently and take initiative
• Data-driven decision maker
• Calm under pressure, handles sensitive situations with maturity
• Non-judgmental about mental health (working in mental health clinic)

IDEAL CANDIDATE

You're someone who:

• Has built HR functions at growing organizations (startup/SME experience valued)
• Can balance being supportive to employees AND maintaining business standards
• Knows when to be flexible and when to hold firm boundaries
• Thinks systematically and builds processes, not just firefights
• Understands that in healthcare/clinical settings, professional ethics matter
• Can manage difficult conversations with empathy and firmness
• Wants to build something, not just maintain status quo

WHAT WE OFFER

Compensation:

• Competitive salary PKR 50,000-70,000/month based on experience
• Annual performance reviews with salary increment potential
• Performance bonuses based on organizational goals

Work Environment:

• Professional clinical environment in F-11/1, Islamabad
• Work with licensed clinical psychologists and mental health professionals
• Opportunity to build HR function from the ground up
• Direct reporting to CEO with significant autonomy
• Impact on mental health services in Islamabad

Growth Opportunities:

• Shape HR strategy as clinic scales
• Build and lead HR team as we grow
• Professional development support
• Exposure to healthcare operations and clinical management

WORK DETAILS

Schedule: 6 days/week, 8 hours/day (schedule TBD)
Location: F-11/1, Islamabad (on-site, not remote)
Start Date: Immediate
Probation: 3 months
Reports to: CEO

Pay: Rs50,000.00 - Rs70,000.00 per month

Work Location: In person