HR Manager (BPO Industry)

We are seeking an experienced HR Manager with a strong background in the BPO/call center industry to oversee HR operations, employee relations, and talent acquisition. The ideal candidate will ensure alignment between business goals and HR practices while maintaining a high-performance and employee-centric culture.

Key Responsibilities:

• Lead end-to-end HR operations including recruitment, onboarding, payroll, and compliance.
• Manage employee engagement, retention, and grievance handling within BPO teams.
• Oversee workforce planning, shift scheduling, and performance management.
• Ensure adherence to labor laws, company policies, and client HR requirements.
• Partner with department heads to identify training needs and development plans.
• Drive HR analytics, reporting, and continuous process improvement.
• Handle disciplinary actions and promote a positive, inclusive workplace culture.

Requirements:

• Bachelor’s or Master’s in Human Resources, Business Administration, or related field.
• 4–6 years of HR experience with at least 3+ years in a BPO environment.
• Strong understanding of BPO workforce dynamics, shift operations, and attrition management.
• Excellent communication, leadership, and conflict-resolution skills.
• Hands-on experience with HRMS/HRIS and recruitment platforms.

Job Type: Full-time

Work Location: In person