HR Manager – Call Center (Female Preferred)

About Us:

Travels Hook (Pvt) Ltd is a leading travel and customer support call center, known for delivering top-quality customer service and travel solutions in the UK and GCC markets. We’re growing fast and looking for a dynamic, result-driven HR Manager to manage recruitment, employee engagement, and performance for our call center operations.

Position: HR Manager – Call Center

Job Type: Full-Time (On-site)
Shift: Day/Night (Flexible)

Key Responsibilities:

• Manage end-to-end recruitment for call center staff (agents, team leads, QA, etc.)
• Conduct HR interviews, onboarding, and employee documentation.
• Develop and implement HR policies, attendance systems, and performance reviews.
• Handle staff motivation, retention, and disciplinary procedures.
• Maintain a healthy and professional work environment.
• Coordinate with management for monthly reporting and payroll support.

Requirements:

• Bachelor’s or Master’s in HR, Business, or a related field.
• Minimum 1–2 years’ HR experience in a call center or BPO.
• Excellent communication & interpersonal skills.
• Strong command over English and Urdu.
• Ability to work in a fast-paced and target-driven environment.
• Female candidates are highly encouraged to apply.

Job Type: Full-time

Pay: Rs35,000.00 - Rs60,000.00 per month

Work Location: In person