HR Officer

Core Responsibilities:

I. Recruitment (Specifically for the Operations Department)

• Collaborate with HOD - CRM & RCM Operations to understand staffing needs and role specifications within RCM and CRM departments.
• Source, screen, and shortlist candidates across various job portals and internal databases.
• Coordinate interview logistics, schedule assessments, and ensure timely follow-up with all stakeholders.
• Facilitate pre-employment checks, verification processes, and documentation compliance.
• Maintain accurate recruitment records and prepare periodic reports on hiring metrics and workforce analytics.

II. Employee Relations (Specifically for the Operations Department)

• Serve as a key point of contact for employee concerns, ensuring fair and timely resolution in compliance with internal policies and local labor regulations.
• Support implementation of HR policies, performance management systems, and disciplinary procedures.
• Assist in drafting internal HR communications, notices, and engagement campaigns.
• Monitor employee satisfaction, identify potential risks, and recommend proactive engagement strategies.
• Maintain complete, up-to-date employee files and ensure confidentiality in line with data protection standards.

III. On-the-Job Training (OJT) & Compliance-Based Instruction (Specifically for the Operations Department)

As an internal Trainer and Orientation Facilitator, the HR Officer will be responsible for preparing new hires to meet operational expectations within RCM & CRM teams, covering both technical knowledge and compliance awareness.

Key Training Responsibilities:

• Develop and deliver a structured New Hire Training Program covering:
• Complete Revenue Cycle Management (RCM) process: Patient registration, eligibility verification, authorization/pre-certification, charge entry, claim submission, payment posting, denial management, AR follow-up, and reporting.
• Client Relations Management (CRM) concepts, including client interaction protocols, escalation handling, and support workflow.
• Key terminologies, abbreviations, and role-based definitions within U.S. medical billing.
• Provide essential training on HIPAA (Health Insurance Portability and Accountability Act), emphasizing:
• Patient health information (PHI) confidentiality
• Data access control protocols
• Breach reporting procedures
• Best practices for compliance across the RCM cycle
• Conduct training assessments and quizzes to evaluate comprehension and retention.
• Maintain training logs, feedback forms, and continuous improvement records for audit purposes.
• Collaborate with Operations Managers and Team Leads to ensure training outcomes align with live production and compliance benchmarks.

Perks & Benefits:

Paid Leaves

HR Bonus

Inflation Bonus

Promotion

Increments

Medical Coverage

Leave Encashment

Contributory Saving Plan (CSP)

Saturday and Sunday Off

Transportation allowances are only for female staff

Complementary Food (Dinner) & Tea/Green Tea (Two times)

Office Timings: 5:30pm - 2:30am ( Monday to Friday )

Job Type: Full-time

Pay: Rs50,000.00 - Rs65,000.00 per month

Work Location: In person