HR Officer (On-Site/Bahria Town Phase-7 Rawalpindi)

Job Title: HR Officer (On-Site/Bahria Phase-7 Rawalpindi)

Join a Global Team & Elevate Your Career !

We are seeking to hire an HR Officer to join our office located in Spring North, Bahria Phase-7, Rawalpindi. This is a full-time, office-based position. Applicants must have strong English communication skills and prior experience in an international BPO or call center environment. This is your chance to showcase your skills and work with a global client base, all while enjoying competitive pay and a supportive team culture.

Key Responsibilities

1. Recruitment & Onboarding

• Assist in managing end-to-end recruitment: sourcing, screening, shortlisting, scheduling interviews, and coordinating offer letters.
• Build and maintain talent pipelines for key roles; conduct market mapping and passive candidate outreach.
• Coordinate pre-joining formalities, documentation, offer acceptance, and background verification.
• Facilitate seamless onboarding: orientation sessions, induction materials, system access, and buddy assignments.

2. HR Operations & Compliance

• Draft, review and update HR policies, handbooks, and internal circulars in line with Pakistani labor laws.
• Ensure consistent implementation of rules and policies across all departments.
• Maintain strict confidentiality of employee records and handle sensitive grievances through proper channels.
• Keep abreast of statutory requirements (EOBI, social security, etc.) and coordinate with legal or external consultants as needed.

3. Employee Lifecycle Management

• Manage probation reviews, confirmations, contract renewals, and exit formalities (including exit interviews and final settlements).
• Coordinate performance appraisal cycles: set timelines, send reminders, compile appraisal data, and assist managers with calibration sessions.
• Support development and monitoring of Performance Improvement Plans (PIPs).

4. Learning & Development

• Conduct training-needs analyses and support roll-out of internal training programs, workshops, and e-learning modules.
• Coordinate with external trainers, vendors, or partner institutions for upskilling sessions.
• Track training attendance, feedback, and post-training effectiveness metrics.

5. Employee Engagement & Culture

• Design and drive employee engagement initiatives: surveys, town halls, team-building events, recognition programs, and DEI efforts.
• Act as a culture ambassador—champion open communication, organize pulse surveys, gather feedback, and track action-plan implementation.
• Support CSR and wellness programs (e.g., health camps, celebration of cultural events).

6. HR Systems & Analytics

• Maintain and optimize the HRMS: data integrity, user-access controls, report generation, and system upgrades.
• Develop and monitor HR dashboards and metrics (e.g., time-to-hire, attrition rate, training hours, cost-per-hire).
• Support budgeting and forecasting for headcount, training spends, and HR overheads.

7. Compensation & Benefits

• Assist in salary reviews, benchmarking, salary structure design, and benefits administration.
• Liaise with payroll and accounts to ensure accurate, timely processing of salaries, reimbursements, and statutory contributions.
• Research and propose new benefits or perks to boost retention and employer branding.

8. Employee Relations & Grievance Handling

• Serve as first point of contact for employee queries, concerns, or conflicts; escalate to management when necessary.
• Facilitate fair and transparent resolution processes, document outcomes, and suggest preventive measures.

9. Special Projects & Continuous Improvement

• Lead or support HR projects such as HR policy roll-outs, system implementations, and employee-survey action-plans.
• Conduct periodic audits of HR processes and recommend improvements to enhance efficiency and compliance.

Qualifications & Skills

• Education: Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
• Experience: 1–2 years in a generalist HR role within a fast-paced organization or BPO/agency environment.
• Technical: Proficient with HRMS/ATS platforms, Microsoft Office Suite (especially Excel for metrics).
• Knowledge: Strong understanding of Pakistani labor laws, statutory compliance, and best-practice HR frameworks.
• Communication: Excellent written and verbal English and Urdu; able to draft clear policies and conduct effective orientation/training sessions.
• Interpersonal: High emotional intelligence, conflict-resolution skills, and ability to build trust across all levels.
• Analytical: Comfortable with data—able to build HR dashboards, interpret trends, and make data-driven recommendations.
• Personal Attributes: Proactive, detail-oriented, highly organized, and able to manage multiple priorities under tight deadlines.

Success Metrics (KPIs)

• Time-to-Hire: Average days from requisition to offer acceptance.
• Employee Turnover: Quarterly and annual attrition rates.
• Onboarding Satisfaction: New-hire feedback scores.
• Training ROI: Post-training performance improvements and completion rates.
• HR Response Time: Average resolution time for employee queries and grievances.

Company : Blu Sky (internationally recognized Virtual Assistant Agency)

Office Location : Third floor Building 68-B, Spring North Bahria Phase-7 Rawalpindi.

Shift : Night shift

Job Type : Full time & Office based

Campaign : USA (VA-virtual assistant)

Job Timing : 08:00pm-05:00am

Attractive Salary

Other benefits : Attractive bonus structure, client retention bonus, Paid leaves, and much more……

Note : Pls apply if you are willing to join in the night shift, willing to visit onsite at the employer location at Spring North, Bahria Phase-7, Rawalpindi.

How to Apply

Send your updated CV to : hr@bluskyvas.com
Whats app : +92 337 7498888

Job Type: Full-time

Pay: Rs50,000.00 - Rs65,000.00 per month

Work Location: In person