HR Officer - Recruiter

Key Accountabilities

• Lead the recruitment process for assigned clients.
• Institute a professional relationship with clients by addressing their concerns and queries in the best capacity.
• Understand the new business requirements of the client and execute the same with the highest level of quality and business development insight to ensure that the client will reapproach only us for any new/additional requirements thereafter in the future.
• Facilitate client requirements by gathering information on job descriptions, period of job, the quantity of manpower required, locations of jobs, and the services required, etc.
• Create search criteria/checklist for each job designation depending on its requirement and responsibility description as provided by the client.
• Gain a deeper understanding of the job description/specifications provided by the client and ensure all the CVs submitted shall meet the criteria outlined in the checklist pertaining to the client’s specifications.
• Look and find the right talents by utilizing online job portal platforms, print media, online communities, and social and other digital media platforms in the best possible ways.
• Screen all the CVs, job application forms, and candidate legal documents for authenticity and confirm the same.
• Conduct job interviews for candidates via phone/ video, in-person & on-site.
• Organize and gather job offer letters from the employees who agreed on the salary benefits and other allowances, if any.
• Manage the post-hiring procedures and communicate the processes and developments with the clients and the hired candidates.
• Develop contract terms for new hires, promotions, and transfers.
• Support international employees with expatriate assignments and related HR matters.
• Facilitate the existing or new employees coming from abroad by executing all the required processes from Visa approvals and tracking, QVC appointments, and Flight tickets with the assistance of the HR Associate and Administration department.
• Accountable for employment formalities until employees’ mobilization including orientation & endorsement to concerned clients' job sites.
• Organize and conduct pre-induction and post-induction training for employees based on the client’s requirements
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Manage and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations.
• Monitor and assign the employee complaints, requirements, and queries to Employee Relations Department and ensure the above are met on time regularly.
• Communicate with clients for employee engagement activities, shift, and leave schedules.
• Act as the sole point of client contact from Madre for client management and employee engagement activities.
• Arrange immediate replacements to clients for resigned or terminated employees without compromising the quality of recruitment.
• Ensure all the relevant documents and necessary information about your employees are filed physically and digitally with the Administration department.
• Ensure necessary data of the employees and clients are gathered, recorded, and digitally entered into the internal systems whichever is applicable as an individual profile for each stakeholder.
• Coordinate with the Administration department and Finance department when and ever necessary either to facilitate the client or the employee.
• Gather the timesheets of your employees from the clients on time and ensure to share with the Finance department, a digital copy of the same in the system-generated format as provided by them.
• Verify the invoices of the respective clients created by the Finance department and suggest any changes to be made based on the approved timesheets and contracts with the client.
• Support the Finance department in collecting payments on time and ensure the payments are received on time in coordination with the Finance department.
• Provide necessary and relevant information on entire monthly process transactions pertaining to employees and clients to other departments specifically to the Finance department within the stipulated duration to ensure error-free financial transactions.