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HR Ops Analyst

India

Overview:

This role is within the Global Systems & Platforms Team in GHROps. GHROps is a complex organization with global scope over both operational and innovation activities. This role will report to the the GHROPs Systems & Platforms HR Operations Support Sr Manager and will provide operations support and fulfill HCM system requests in accordance with the established global governance process.

The objective of this role support including acitivites related to:

Operations Support/Environment
Execute incident resolution – systems and integrations (BOOMI, CPI, Integration Center) – partnership with PepsiCo IT
Employee data mass loads (including load validation)
Solve incident tickets and documents solutions
Maintain SOPs and resolve problem cases
Configuration & Security
Application configuration & security including –
Reorganizations, acquisitions, divestitures
Break/Fix, CR, CCB & Special Project support
Performance management, learning, succession planning
Annual process configuration updates (salary plans, performance goals, PDR forms, etc.) and documentation
Translation Management
Application security design and execution - including
Break/Fix, CR & CCB support
Annual process security support
Configuration, security workbook and Separation of Duties documentation maintenance
Testing
Operations testing (BAU) – Break/Fix, CCB, CRs & special projects
SuccessFactors release testing support

The role will coordinate with the global support team and the global HR outsourced Application Management Team (AMS) to provide system support that includes all baseline requests and change control board-related new requests.

The incumbent will work under the direction of an HR Ops Assoc Manager, HBS Global System Support who will guide and help manage escalations and stay focused on delivery effective solutions. This role will be responsible for EC configurations, fixing the RBP issues, executing mass loads, work on solving incident tickets within the Success Factors ecosystem. The incumbent will also partner with other team members to identify problems and bring to leadership for further review.

The GHROps HR Systems & Platforms – People Experience & Operations Analyst, GBS AMS role requires the ability to collaborate with multiple teams and being focused and solving issues and proactively seacrch and create analysis on root-causes.

This requires a highly analytical and detail-oriented technical profile.

Responsibilities:

Responsible for providing global HCM SAP systems operations support and fulfilling HCM system requests in accordance with the established global governance process. – Accountable & Execution
Collaborate with the Global HR Operations System & Platforms team to manage the queue of incidents and service requests – Accountable & Execution
Collaborate the assigned global Change Control Board (CCB) configuration requests and manage from design to signoff/implementation – Accountable & Execution
Collaborate/Manage the assigned global IdM and security queue security requests - Accountable & Execution
Collaborate/Manage the assigned baseline EC configuration update ticket queue – Decisions & Execution
Collaborate/Manage the assigned EC configuration updates required as part of SAP/SuccessFactors Releases - Decisions & Execution
Provide input into the global Release Management process for configuration requests – Accountable & Execution
Collaborate with all internal and external team members including: Business Partners/Requesters, HR Sector/Region Leads, PepsiCo IT, PMO, Alight, Accenture AMS, SAP and other 3rd party vendors to successfully deliver configuration and security updates/projects in accordance with budget, timeline and PepsiCo standards – Accountable & Execution
Collaborate the team’s creation and maintenance of the configuration and security workbooks and manage global system naming conventions and standards - Accountable & Execution
Provide day-to-day management and oversight of incidents and service requests’ queues on servicemen management tool ‘myServices’ (Service Now). - Accountable & Execution
Support and exuecite all testing efforts for Success Factors modules – Employee Central, Performance and Goals, Succession, Learning, Time Off and any others that PepsiCo may require, along with integrations.

Qualifications:

Minimum of a bachelor's degree, preferably in IT or Human Resources
5-7+ years of experience in SAP SuccessFcators system implementations and support
Global Large scale EC implementation experience and atleast 1-2 SF EC Support project exp
Detailed system configuration experience in large scale HCM ERP/Cloud solutions: Preferably SuccessFactors Employee Central (SuccessFactors certification desirable)
Must be highly organized, with strong follow-up and results-oriented with strong verbal and written communication skills
Effective problem-solving skills, high degree of initiative and creativity with a quality focus and a strong attention to detail
Experience in documentation and developing processes and procedures with multiple teams
Experience in managing multiple simultaneous projects on time
Ability to thrive in a fast-paced environment with multiple stakeholders and conflicting priorities
Ability to multi-task and prioritize, anticipate and independently address issues

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