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Rutgers University

HR/Payroll Shared Services Specialist

New Brunswick, United States

Position Details

Position Information

Recruitment/Posting Title

Posting Number

25TM0375

Department

UHR- OneSource Service Center

Overview

Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.

For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities.

University Human Resources (UHR) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent.

Posting Summary

Rutgers, The State University of New Jersey is seeking a HR/Payroll Shared Services Specialist (Casual) for University Human Resources. This is a key position within the Operations team of Rutgers’s OneSource Faculty and Staff Service Center, a customer focused service organization that provides HR and Payroll services to employees across the university.

Among the key duties of the position are the following:

Serves as the first point of contact for customers contacting the service center and is responsible for working with UHR staff and knowledge management system to resolve a broad scope of inquiries related to HR and Payroll services.
Leverages an innovative case management system for tracking requests and may transfer or escalate cases to other service center parties or RU entities for efficient issue resolution.
Demonstrates effective issue resolution, ensuring high levels of customer satisfaction and operational efficiencies across service center operations.

FLSA

Nonexempt

Salary Details

$50,435

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:

Medical, prescription drug, and dental coverage
Paid vacation, holidays, and various leave programs
Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
Employee and dependent educational benefits
Life insurance coverage
Employee discounts programs

For detailed information on benefits and eligibility, please visit: http://uhr.rutgers.edu/benefits/benefits-overview.

Position Status

Working Hours (per week)

40 hours per week

Daily Work Shift

Work Arrangement

Payroll Designation

PeopleSoft

Terms of Appointment

Temporary Staff Appointment - Salaried 12 Month

Qualifications

Minimum Education and Experience

Bachelor’s degree, preferably in human resources management, business or related field or an equivalent combination of education and experience.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

Customer service and issue resolution.
Consistent call/service center operations.
Case management system operations.
Basic knowledge of general HR/Payroll practices, policies and procedures.
Excellent customer service and communication skills.
Excellent phone etiquette.
Ability to effectively address challenging situations related to customer issues/complaints.
High energy and focus.
Excellent interpersonal skills.
Ability to apply sound judgment and discretion with sensitive information.
Ability to operate successfully and multitask in a fast-paced environment.
Problem solving and issue resolution across a broad scope of HR and Payroll topics.
Ability to navigate and leverage knowledge and case management technology.

Preferred Qualifications

1-2 years of experience in a customer service focused role.

Equipment Utilized

Physical Demands and Work Environment

Special Conditions

Posting Details

Posting Open Date

09/16/2025

Posting Close Date

10/16/2025

Open Until Filled

Special Instructions to Applicants

Regional Campus

Rutgers University-New Brunswick

Home Location Campus

Cook (RU-New Brunswick)

City

New Brunswick

State

Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

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