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Human Resource & Admin, Assistant Training Manager
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Job Description:
Job Title: Assistant Training Manager
Function: Human Resources
Location: Lonavala
Primary Purpose
We are seeking a dedicated and dynamic Assistant Training Manager with a specialty in Food & Beverage (F&B) Service and Housekeeping to join our team at Della Adventure & Resorts. The ideal candidate will have a strong background in departmental training, excellent communication skills, and a passion for delivering exceptional guest experiences.
- Training Program Development: Design, implement, and evaluate comprehensive training programs for operational departments to ensure consistent and high-quality service.
- Training Delivery: Conduct engaging and informative training sessions, workshops, and on-the-job training for new hires and existing staff.
- Performance Monitoring: Regularly assess staff performance through evaluations, feedback, and observations, and provide coaching and support to help team members improve their skills and knowledge.
- Standard Operating Procedures (SOPs): Develop, update, and enforce SOPs for Departments to maintain consistency and excellence in service delivery.
- Cross-Department Collaboration: Work closely with department heads and management to identify training needs, develop training schedules, and ensure alignment with the resort's goals and standards.
- Guest Experience Enhancement: Continuously monitor and improve service quality to enhance guest satisfaction and address any training-related issues that may affect the guest experience.
- Training Materials: Create and update training manuals, guides, and other materials to support training initiatives.
- Compliance: Ensure all training programs comply with industry standards, health and safety regulations, and company policies.
- Reporting: Maintain accurate records of training activities, staff progress, and training outcomes, and provide regular reports to management.
- Education: Bachelor's degree in Hospitality Management, Training & Development, or a related field.
- Experience: Minimum experience of 4-5 years as a departmental trainer or a professor in F&B Service and Housekeeping department from a reputed institute, luxury resort or hotel environment.
Minimum Qualification:
Bachelor's degree in Hospitality Management, Training & Development, or a related fieldMinimum Job Experience:
Minimum experience of 4-5 years as a departmental trainer or a professor in F&B Service and Housekeeping department from a reputed institute, luxury resort or hotel environmentReporting to:
Director HRTravel:
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