Human Resources Generalist

Description

Human Resources Generalist (2026-38)

Overview
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, is seeking a skilled and motivated Human Resources Generalist to join our team. The HR Generalist supports employees and management across a wide range of HR functions, with a strong emphasis on administering employee leave programs in a multi-state environment and managing complex employee relations matters. This position partners closely with leadership on performance management, workplace investigations, and policy interpretation across multiple jurisdictions, ensuring consistent application of employment laws and internal policies. The HR Generalist also supports full-cycle recruiting, delivers training initiatives, manages HR systems, and analyzes workforce data to inform recommendations to leadership.
Work Environment
This position is located at AAA Headquarters in Downtown Manhattan and offers a hybrid work arrangement. Candidates must reside within 125 miles of their work location.
Compensation
New York, NY: $99,000 – $105,000
This position is also eligible for an annual performance-based incentive targeting 10% of base pay.
Our benefits package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with company match, discounted pet insurance, and generous paid time off.
Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Organizational Psychology, or a related field, or an equivalent combination of education and experience
• PHR or SHRM-CP certification required
• 4–6 years of progressive Human Resources experience
• Demonstrated experience administering employee leave programs (e.g., FMLA, state and local leave laws, disability) across multiple states
• Strong background in managing employee relations matters, including investigations, performance management, and conflict resolution
• In-depth knowledge of employment laws and compliance requirements in a multi-state environment
• Proven ability to coach and advise managers on complex and sensitive workplace issues
• Experience with HRIS platforms such as ADP and Workday
• Experience using workforce data to inform recommendations to leadership
• Strong organizational and problem-solving skills
• High level of discretion and ability to handle confidential information

About Us
The American Arbitration Association (AAA), recognized among The NonProfit Times’ 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.