Human Resources Generalist - Ops+

Description:

About the Organization

TechTown Ops+ is a full-service solution designed to alleviate the administrative burden for small businesses, entrepreneurs, and nonprofits by offering expert HR, payroll, benefits administration, and finance/accounting support. Tailored for businesses at various growth stages, Ops+ handles essential back-end operations so owners can focus on strategic growth and innovation rather than paperwork.

About the Opportunity

TechTown Ops+ is seeking an HR Generalist who will serve as a client-facing representative, providing comprehensive human resources support to small businesses and nonprofit clients. This role is responsible for delivering a wide range of HR services — including client onboarding and implementation, payroll administration, recruitment, employee relations, compliance, and benefits support. The ideal candidate is a proactive problem solver who thrives in a consultative environment, enjoys interacting with clients, and can effectively translate HR best practices into scalable solutions for smaller organizations.

The Impact You Will Make:

Client Onboarding & Implementation

• Lead the HR onboarding process for new clients, ensuring a smooth transition into our service model.
• Assist with intake meetings with client leadership to understand organizational structure, policies, and priorities.
• Set up HR systems, processes, and documentation tailored to client needs (e.g., employee handbooks, HRIS setup, compliance records).
• Train client stakeholders on systems, processes, and available HR support resources.
• Monitor implementation milestones and ensure deliverables are met on time.

Payroll & Benefits Administration

• Process payroll for client organizations, ensuring accuracy and compliance with federal, state, and local laws.
• Serve as the primary point of contact for payroll-related inquiries and problem resolution.
• Coordinate benefit enrollments, terminations, and employee communications.
• Collaborate with vendors and benefit providers to resolve issues.

Core HR Functions

• Manage full-cycle recruitment for client organizations, including job postings, candidate screening, and onboarding.
• Provide guidance on employee relations issues, performance management, and conflict resolution.
• Support clients with HR policy development, updates, and handbook creation.
• Maintain accurate employee records in compliance with federal, state, and local laws.

Compliance & Risk Management

• Ensure clients remain compliant with employment laws and regulations (FLSA, FMLA, ADA, EEOC, etc.).
• Conduct HR and payroll audits for clients to identify risks and recommend improvements.
• Stay current on HR and payroll trends, tools, and legal updates that impact small businesses and nonprofits.

Internal Operations

• Maintain digital and physical filing systems for clients and internal documents
• Support client onboarding by organizing documentation, contracts, and initial setup steps
• Prepare internal reports, presentations, and summaries using data from various departments
• Track and follow up on task deadlines and deliverables using project management tools
• Maintain CRM and internal tracking systems to ensure data accuracy
• Other duties as assigned

Requirements:

What You Will Bring to the Table:

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• 4+ years of progressive HR experience, preferably in a client-facing, consulting, or service-oriented environment.
• Experience processing payroll required; Paylocity and Gusto experience preferred.
• Strong knowledge of HR practices, payroll processes, and employment law.
• Excellent interpersonal and communication skills, with the ability to explain complex HR and payroll issues simply.
• Highly organized, with strong time management skills and the ability to manage multiple client accounts simultaneously
• High degree of discretion and integrity in handling confidential information.

Would be nice to have:

• Experience supporting small organizations or nonprofits
• SHRM-CP or PHR certifications preferred
• Knowledge of ASO operational models and service delivery frameworks

Salary:

The budgeted salary range for this position starts at $65,000 and may be adjusted according to qualifications and experience.

The Perks:

• TechTown offers generous health and dental plans as well as vision, life insurance, short-term disability, a 401(k) plan, and a team member assistance program. Full-time team members also receive:
• 100% TechTown paid Life, STD, and LTD benefits
• Wellness Inspired Workplace with a Wellness Program and onsite Wellness Room
• 5 Weeks of paid time off per year
• 23 paid holidays (including 2 weeks in December and 1 week in July)
• 10 Paid Mental Health Days per year
• $2500 Professional development stipend
• Retirement plan with employer matching up to 6%.
• Paid parental leave
• Creativity and innovation supported and encouraged by leadership
• Fulfillment and the knowledge of having made an impact in Detroit’s economic growth

Work Arrangements:

This position is primarily an in-person role. We believe in-person work fosters better collaboration, stronger team dynamics, and more effective learning opportunities, especially for cross-functional projects and informal knowledge sharing.

However, we also recognize the importance of flexibility. Therefore, this role allows for periodic remote work, subject to manager approval and departmental needs. The specific remote work schedule can be discussed during onboarding and revisited as needed to support organizational goals and individual work-life balance.

Accessibility:

At TechTown Detroit, we are committed to fostering an inclusive, accessible environment where all team members, clients, and tenants feel valued, respected, and supported. We are dedicated to building a workforce that reflects the communities in which we live and serve and creating an environment where everyone has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email our Human Resources department at hr@TechTownDetroit.org. Include your full name, the best way to reach you, and the accommodation needed to assist you with the application process.