FIND_THE_RIGHTJOB.

Human Resources Generalist - Training & Development

Naples, United States

EMERGENCY RESPONSE STATEMENT
Every City employee has emergency response responsibilities, though not every position will require routine assignments during an emergency event. All employees may be subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the employee's official job description. Assignments in support of emergency operations may be extensive in nature, with little advance notice, and may require employees to relocate to emergency sites with physically and operationally challenging conditions.

PURPOSE OF CLASSIFICATION

The purpose of this classification is to perform professional and administrative work in a variety of human resources program areas with a focus in training and development and performance management programs for the City. Employees in this classification are responsible for identifying training needs, coordinating professional development opportunities, administering required compliance training, and managing the City’s performance management system.

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Provides responsible staff assistance in the administration of a comprehensive human resources management program; provides professional and efficient customer service and assistance to employees and the general public.
Designs, coordinates, and facilitates new employee orientation using in-house resources. Continuously evaluates and updates orientation content based on City policy changes, employee feedback, and best practices in public sector human resources.
Recommends mandatory compliance training, education and development of policies and procedures based on state and federal regulations.
Assists in development of training programs and materials; coordinates training schedules; makes presentations to employee groups on a variety of human resources topics/programs.
Plans, schedules, and coordinates training and organizational development activities and priorities, to include assessment and evaluation of training needs and programs.
Identifies, researches and evaluates training resources and materials; determines use of internal or external resources in coordinating training and development programs.
Develops policies and procedures to meet established training, organizational development, and performance management goals and objectives.
Assists in the coordination of employee committees and groups.
Develops training and development curriculums; conducts and coordinates program workshops.
Conducts and coordinates supervisory training meetings as needed.
Maintains, develops and coordinates the department’s training and development and performance management system.
Develops and implements evaluation criteria and performance measures for all City performance evaluations.
Facilitates employee teams for the purpose of identifying and addressing problems, assessing programs, policies, and related; administers the City’s employee suggestion plan.
Develops and implements employee surveys for the purpose of identifying City needs.
Maintains training and development registration data; administers tuition refunding program.
Administers, modifies, and recommends improvements to the City’s performance management system.
Develops policies and procedures concerning training and development and performance management programs and systems.
Compiles, prepares, and distributes department records and reports, invoices, and other relevant materials appropriate to assigned department; processes employee requests of various H.R. forms, i.e., changing of tax status, FMLA paperwork, direct deposit, etc.; and compiles/communicates information regarding any federal or state updates, new procedures, new forms being utilized, etc.
Conducts various research and analysis studies relevant to functions under charge, i.e., wage surveys, turnover reports, benefits studies, performance appraisal distribution, and leave time.
Answers requests for information from employees, management, outside agencies and the public; responds to telephone inquiries and complaints, ascertaining the nature of the call, and resolving personally or directing to the appropriate entity or department.
Exercises discretion in processing and communicating department matters of a sensitive and/or confidential nature.
Operates a personal computer to enter, retrieve, review or modify data, utilizing Microsoft Word, Excel, Tyler Munis, word processing, spreadsheet, database, presentation, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.
Communicates with City officials, supervisors, other employees, clients, third party service contractors, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

ADDITIONAL FUNCTIONS

Performs other related duties as required.

PERFORMANCE APTITUDES

Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.

Human Interaction: Requires the ability to perform in a supervisory capacity over subordinate supervisors.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.

Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

MINIMUM QUALIFICATIONS

Bachelor’s degree in Human Resource Management or related field
2 years of progressively responsible experience in Human Resources Administration, or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills and abilities for this position.
May be required to possess and maintain a valid Florida driver’s license, class “E” and a driving record, which meets or exceeds minimum City driving standards.

The Ideal Candidate Will Have:

Proven experience in training design, delivery, and facilitation, including new hire orientation and ongoing employee development programs.
Strong knowledge of HR policies, compliance requirements, and talent management practices.
Demonstrated ability to conduct needs assessments and align training initiatives with the City’s mission and goals.
Excellent presentation, communication, and interpersonal skills with the ability to engage employees at all levels.
Strong organizational and project management skills, capable of handling multiple priorities.
Analytical mindset with the ability to measure training effectiveness and implement improvements.
A collaborative, adaptable, and employee-centered approach to HR and training.
HR certifications such as PHR/SPHR/SHRM-CP a plus)

OTHER REQUIREMENTS:

The City of Naples is a Tobacco-Free Workplace. Applicants for the City of Naples must not have been a user of tobacco products for at least six (6) months immediately preceding an application for employment; and, if hired, must maintain non-use of tobacco products for the duration of employment with the City of Naples. Tobacco is defined as any lighted or unlighted cigarette, cigar, pipe, nicotine dispensing device, other types of smoking product, smokeless tobacco including dip, chew or snuff.

ADA COMPLIANCE

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

The City of Naples, Florida is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Naples, Florida will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The City of Naples offers a competitive benefits package to it's employees. Please refer to the employee benefits link on the Human Resources web page, linked below, to learn more about our benefits package:
https://www.naplesgov.com/hr/page/employee-benefits

Similar jobs