Human Resources Manager

Job Summary

The HR Operations Manager is responsible for overseeing end-to-end HR operational activities, ensuring operational excellence, compliance, accuracy of HR data, and efficient delivery of HR services. The role plays a critical part in enabling HR strategy through strong governance, digitalization, analytics, and process optimization.

Key Responsibilities

HR Operations & Service Delivery

• Lead and manage all HR operational processes, ensuring accuracy, consistency, and compliance with company policies and local labor laws.
• Oversee employee lifecycle activities including onboarding, offboarding, total rewards management, contract renewals, workforce planning, cost management, employee records, and document management.
• Ensure smooth execution of HR services such as annual leave administration, employee requests, and master data management.

Total Rewards & Payroll

• Manage Total Rewards operations in coordination with relevant stakeholders.
• Review payroll outputs to ensure accuracy, compliance, and timely reporting.
• Support compensation-related reporting and analysis as required.

Budgeting, Reporting & Analytics

• Lead HR budgeting, cost control, and periodic HR financial reporting.
• Develop and maintain HR dashboards, analytics, and KPIs to support decision-making.
• Provide regular insights on headcount, turnover, costs, and operational efficiency.

Policies, Compliance & Audit

• Formulate, review, and maintain HR policies, procedures, and SOPs.
• Ensure compliance with internal governance frameworks and external labor regulations.
• Lead HR audits and address gaps through corrective action plans.

HR Systems & Digitalization

• Drive HR digitalization initiatives, ensuring optimal utilization of HR systems.
• Act as the key HR Operations lead for HRIS, payroll systems, and workflow automation.
• Partner with IT and vendors to enhance system efficiency and data integrity.

Strategic & Operational Projects

• Lead and contribute to HR strategic and operational projects.
• Identify opportunities for process improvement and operational excellence.
• Support change management initiatives impacting HR operations.

Qualifications & Experience

• Bachelor’s degree in human resources, Business Administration, or a related field.
• 12+ years of progressive HR experience, with strong exposure to HR Operations and managing teams.
• Solid knowledge of labor law, payroll processes, and HR compliance.
• Proven experience in HR analytics, reporting, and HR systems.
• Accuracy and timeliness of HR data and payroll
• English – Fluent level