Human Resources Manager

We’re looking for a hands-on, strategic HR Manager who thrives in building strong systems, supporting leaders, and creating an exceptional employee experience in a fast-moving, purpose-driven environment.

As the HR Manager for ACD.net, you will operate as a department of one, blending day-to-day execution with long-term strategy to oversee the full scope of HR functions for our 100-person team. This role is deeply involved in every aspect of the employee lifecycle—from recruitment and onboarding to compliance, benefits administration, and payroll backup—ensuring our telecommunications infrastructure is supported by a world-class workforce.

Position Responsibilities

As a vital member of the leadership team, you will work alongside the CEO, President, and department managers to build a compliant, supportive, and people-centered workplace.

Key Responsibilities:

• Full-Cycle Talent Management: Manage recruitment from postings and sourcing to interviews, background checks, offers, and a welcoming onboarding experience.
• Technical & Field Compliance: Oversee HR compliance and safety documentation for our technical field staff and multi-site operations.
• Benefits & Payroll: Administer employee benefits (enrollments, open enrollment, vendor relations) and serve as the essential payroll back-up to ensure accuracy and continuity.
• Employee Relations: Act as a trusted advisor to managers and staff on performance, conduct, and conflict resolution, fostering a culture of accountability and empathy.
• Compliance & Policy: Maintain personnel files, manage FMLA/leave processes, and ensure all operations align with federal, state, and local employment laws.
• Operational Excellence: Maintain HR systems and lead training initiatives on compliance and workplace practices to support a growing, multi-site environment.
• Offboarding: Manage the exit process, including interviews, final pay, and compliance documentation.

Requirements

Education:

• Bachelor’s degree in Human Resources, Business Administration, or a related field (relevant experience may be considered in lieu of degree).
• Master’s degree and/or HR certification (PHR/SPHR, SHRM-CP/SHRM-SCP) preferred.

Experience:

• 2+ years of progressive HR experience.
• Demonstrated experience in full-cycle recruitment, benefits administration, and employee relations.
• Field Staff Familiarity: Understanding of HR requirements for technical/field-based employees is a significant advantage.
• Strong working knowledge of HR compliance (FMLA, ADA, FLSA).
• Experience with payroll systems; ability to partner with Finance as a reliable backup.
• Hands-on experience with background checks and exit processes.

Professional Competencies:

• Proactive Problem Solver: You thrive in both strategic planning and "in-the-weeds" execution.
• Discreet & Professional: Ability to manage sensitive information with absolute integrity.
• Strong Communicator: Capable of building trust and credibility at all levels of the organization.
• Safety Conscious: An eye for detail regarding certifications and safety protocols necessary for infrastructure operations.

Why This Role Matters

This isn’t a behind-the-scenes HR position; it’s a highly visible leadership role with real influence. At ACD.net, you will shape how we attract and retain incredible talent while strengthening the human infrastructure that allows our mission to thrive.

Pay: $69,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person