Human Resources Manager

About PlanITROI

Since 2001, PlanITROI has been a global leader in Reverse Logistics, IT Asset Disposition (ITAD), and Asset Recovery Services for OEMs, retailers, enterprises, educational institutions, and SMB organizations. We are committed to the highest standards of environmental responsibility and data security while changing lives with retired computing devices. By leveraging the circular economy for social good, we transform our clients' returned, retired, or idle IT devices, including laptops, PCs, Notebooks, tablets, etc., into re-certified, affordable technology solutions sold directly and through the world’s largest retailers.

Human Resources Manager Overview

PlanITROI is seeking an experienced, hands-on Human Resources Manager to lead HR operations and people strategy. This HR leader will partner closely with executive leadership to build scalable HR programs that support organizational growth, operational excellence, and teammate engagement.

The HR Manager will serve as a trusted advisor to leadership and be responsible for the full spectrum of human resources activities, including, but not limited to, compliance, talent development, teammate relations, performance management, workforce planning, investigations, culture, and more. This role will play a critical part in shaping company culture while ensuring HR practices support our mission of Changing Lives with Affordable Technology.

The ideal candidate is hands-on and operational—capable of developing long-term people strategies while remaining actively involved in day-to-day HR functions within a fast-growing, operations and technology-driven organization.

This is a full-time, ONSITE role in Youngsville, NC, reporting to our Chief Strategy Officer.

Key Responsibilities

HR Management & Leadership Support

• Serve as the primary HR leader at the PlanITROI Center of Excellence in Youngsville, NC, and partner with executive leadership to align HR strategies with business goals across the organization.
• Serve as a trusted advisor to leadership on organizational design, workforce planning, retention, and culture initiatives.
• Lead initiatives that support company growth, operational scalability, and teammate engagement.
• Design and execute career pathing and professional development initiatives to support internal mobility and growth.
• Lead and drive initiatives that reinforce company values and support a high-performance culture.
• Provide guidance and coaching to managers on coaching, interviewing, teammate engagement, conflict resolution, documentation, and performance management.
• Guide teammate relations, performance management, and conflict resolution.
• Partner with leaders to develop effective management practices and strong team dynamics.
• Ensure consistent and fair application of HR policies and procedures.
• Conduct inperson our signature "PlanITROI Way" onboarding, orientation, and compliance training (including NAID) for new hires.

HR Compliance & Risk Management

• Ensure compliance with all federal, state, and local employment laws and regulations.
• Execute HR policies, procedures, and the teammate handbook.
• Manage HR documentation and operational processes.
• Improve HR systems, processes, and reporting capabilities.
• Evaluate HR metrics and workforce data to support informed decision-making.
• Support process improvements to enhance efficiency and teammate experience.
• Lead investigations and manage risk mitigation strategies related to employment matters.
• Assist in Audit documentation and compliance procedures.
• Partner with leadership and the HR Team to identify workforce needs, support competitive compensation structures that support talent attraction and retention.
• Assist in recruiting efforts across the organization.
• Conduct in-person onboarding and NAID compliance training for new hires.

Skills & Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• HR certifications such as SHRMCP, SHRMSCP, PHR, or SPHR preferred.
• Proven experience (7-10 years) in HR management, HR business partnering, or senior HR generalist roles within manufacturing, operations, production, environments strongly preferred.
• Ability to serve as a trusted advisor to executive leadership, guiding organizational design, workforce planning, and culture initiatives.
• Strong knowledge of federal, state, and local employment laws, including FLSA, FMLA, ADA, EEO, and OSHA requirements.
• Familiarity with NAID, ISO, or other compliance frameworks is a plus.
• Proven ability to lead teammate relations, investigations, conflict resolution, and performance management.
• Experience implementing HR policies, procedures, and compliance frameworks.
• Ability to design and execute career pathways for retention and teammate engagement programs.
• Demonstrated success in building scalable HR programs that support organizational growth and operational excellence.
• Strong coaching skills with the ability to guide managers on leadership effectiveness, documentation, and team development.
• Experience shaping and reinforcing a high-performance culture and value-driven behaviors.
• Strong experience in HR systems, reporting, and data analysis, including workforce metrics and trend identification.
• Experience improving HR processes, workflows, and teammate experience through operational efficiency.
• Ability to manage sensitive HR documentation, audits, and compliance reporting.
• Skilled in delivering in-person onboarding, orientation, and compliance training. (including NAID or similar standards)
• Exceptional communication skills with the ability to influence all levels of the organization.
• High emotional intelligence, professionalism, and the ability to build trust quickly.
• Strong problem-solving skills with a proactive, solution-oriented mindset.
• Ability to navigate complex situations with confidentiality, diplomacy, and sound judgment.

PlanITROI Core Values

• Driven & Confident
• Think Win/Win Always
• Own IT / Solve IT
• Personal Growth Leads to Professional Growth
• Innovate & Revolutionize the Future
• Proud to Be Part of the PlanITROI Team

PlanITROI offers a comprehensive benefits package, including health insurance, a 401(k) with company match, paid time off, and more. We are an Equal Opportunity Employer and value diversity at all levels of the organization.