Human Resources Manager

The HR Manager will oversee full-spectrum HR operations, including recruitment for both technical and non-technical roles. The ideal candidate will bring prior experience working with US/UK-based companies, particularly within BPOs and software houses, ensuring global HR standards, effective talent acquisition, and strong organizational development.

Key Responsibilities
Recruitment & Talent Acquisition

• Manage end-to-end recruitment for technical (IT, engineering) and non-technical (HR, finance, sales, admin, BPO staff) roles
• Handle hiring for international clients, especially US/UK markets
• Develop job descriptions aligned with global standards
• Source candidates via LinkedIn, job portals, and international platforms
• Screen, interview, and coordinate technical and behavioral assessments
• Build pipelines for high-volume (BPO) and specialized (tech) hiring

HR Operations

• Manage onboarding aligned with international practices
• Maintain HR records and compliance documentation
• Ensure adherence to local labor laws and international HR standards
• Oversee payroll coordination, compensation, and benefits

Employee Relations & Performance

• Manage employee relations, conflict resolution, and disciplinary processes
• Implement performance management systems
• Drive employee engagement initiatives
• Identify and execute training programs

trategic HR Functions

• Align HR strategies with business objectives and international client expectations
• Monitor global hiring trends (US/UK markets)
• Develop employer branding strategies for both BPO and tech talent
• Prepare HR reports, analytics, and workforce planning

Requirements

• Bachelor’s or Master’s degree in HR, Business Administration, or related field
• 2+ years of HR experience in:
• US/UK-based companies
• BPO / Call Center environments
• Software houses / IT companies
• Strong understanding of international recruitment practices
• Familiarity with technical roles and IT skillsets
• Knowledge of labor laws and global HR practices
• Experience with HRIS and Applicant Tracking Systems (ATS)
• Excellent communication skills (especially with international clients)

Job Type: Full-time

Pay: From Rs80,000.00 per month

Work Location: In person