Human Resources Officer

Job Summary:

The HR Officer provides administrative and operational support to the HR team, ensuring the smooth execution of HR processes and compliance with ZSC policies.

Areas of Responsibilities:

Onboarding & Exit Management

• Manage end-to-end onboarding and offboarding processes
• Coordinate IT equipment requests and ID/badge access for new hires.
• Ensure timely creation and maintenance of electronic personnel files.
• Prepare and coordinate the first-week induction plan in collaboration with department heads.
• Maintain consistent communication with new joiners to provide timely updates and support.
• Facilitate visa applications as needed.
• Conduct employee orientation sessions.
• Coordinate exit interviews and manage the clearance process for departing employees.

Employee Relations

• Respond to routine employee inquiries regarding policies, benefits, and grievance procedures.
• Assist in organizing wellness initiatives and employee support programs.
• Maintain a tracker of employee complaints and support resolution within agreed SLAs.

Recruitment Support

• Lead full-cycle recruitment for non-management roles, including sourcing, phone screening, and scheduling interviews with relevant departments.
• Attend final interviews alongside hiring managers.
• Ensure interview assessments are completed and appropriately documented.
• Maintain a recruitment tracker and database of shortlisted candidates for future talent pooling.

Training and Development

• Assist in organizing and coordinating training sessions by scheduling, communicating with employees and training vendors, and tracking attendance to support employee skill development.
• Ensure training tracker is regularly updated

PRO Support

• Provide coverage for PRO functions during periods of absence or leave.
• Assist in ensuring accurate reporting, data tracking, and up-to-date recordkeeping related to PRO activities.

Staff Engagement

• Collaborate with the HR Manager to plan and execute staff engagement activities, including logistics and event coordination.

Administrative Support & Reporting

• Maintain accurate and up-to-date digital employee records.
• Assist in the preparation of onboarding and employment letters.
• Support the team with HR-related reporting and ad-hoc administrative tasks.

Qualifications and Requirement:

• Bachelor’s degree in human resources, Business Administration, or a related field.
• At least 3-5 years of HR experience, with a focus on onboarding, employee relations, recruitment support, and payroll assistance.
• Proficiency with HRIS systems and Microsoft Office.
• Ability to maintain accurate records and generate HR reports.
• Experience with structured onboarding, induction planning, and exit procedures.
• Ability to interpret and communicate HR policies and labor law basics to employees
• Strong organizational skills
• Good attention to details