Human Resources Representative

Make a meaningful difference to patients around the world. Our talented people are central to the future of Edwards Lifesciences, which is why our Human Resources teams help design, guide, and deliver inspiring experiences for our people. With a fundamental understanding of how to build a supportive community and organizational capability, you’ll deliver solutions to attract and retain talent. Your work will enable our teams to thrive as they help patients live healthier and more productive lives.

As the Human Resources Representative, you’ll serve as the first point of contact for HR-related inquiries, providing thoughtful guidance and effective solutions to employees and People Leaders. In this dynamic role, you’ll help execute key HR processes, deliver essential services, and manage day-to-day operations within your assigned function or service area. You’ll play a vital role in enabling HR business processes and contributing to a best-in-class employee experience through responsive, high-quality support.

This position is on-site at our Draper Manufacturing facility and requires a five-day workweek, selected candidate must reside within a reasonable distance from the facility location and have ability to commute on required onsite days.

How you’ll make an impact:

• Perform HR Solutions tasks with increased complexity under general supervision. Act as first point-of-contact for all HR inquiries, with an employee-centric mindset, expressing empathy in customer service delivery to create a positive, memorable experience for every customer.

• Execute daily service operations by responding to increasingly complex service demands and issues as they arise (e.g., volume of calls, staff absence, chat and service portal inquiries, etc.), identifying solutions, and providing HR-related information to employees and people leaders.

• Delegate and escalate inquiries as appropriate but remain responsible for the HR case through completion by tracking progress and providing continuous feedback to requestors on status of their inquiries.

• Administer HR tasks and activities for their assigned function(s).

• Leverage E2E process documentation, procedures, work instructions, and Knowledge Base and Case Management content to resolve inquiries quickly and execute day-to-day operational activities and tasks.

• Recognize and communicate emerging issues/trends in interactions and provide insight that supports continuous improvements (e.g., to reduce inquiry volume, reduce task execution turnaround time) and improve the customer experience.

• Engage in improving HR Knowledge Base and Case Management content for their assigned function, based on their user experience.

• Other incidental duties
  

Education and Experience:

• High School Diploma or equivalent

• 2 years of work experience in Human Resources Administration or shared services environment

What else we look for (Preferred):

• Bachelor's Degree or Equivalent, in Human Resources, Business Administration, or related field

• Demonstrated experience with enabling HR technologies, such as case management systems and employee/manager self-service platforms. Familiarity with ServiceNow is highly preferred, reflecting a strong ability to streamline processes and enhance the employee experience through digital solutions.

• Experience with an ERP system (Workday preferred)

• Spanish language proficiency is highly desirable

• Proven experience in Tier 1 HR support, serving as the initial point of contact for a wide range of HR employee inquiries

Additional Skills:

• Ability to manage high workloads and conflicting priorities, both in support of the HR team and their customers or employees

• Experience with interacting and supporting all levels of management

• Experience managing HR system data

• Experience with Microsoft tools and applications

• Good knowledge and understanding of HR Solutions. Ability to operate effectively and proactively in a customer service environment with a customer focus and employee experience mindset

• Good knowledge and understanding of Edwards policies and procedures.

• Ability to use appropriate judgment and critical thinking skills involved in escalating issues or other resources in decision making or processing

• Ability to effectively utilize HR technology system(s), resource material, and websites to accurately capture, track, and follow-up on information related to inquiries

• Ability to interact with all levels of employees to resolve difficult issues

• Solid analytical and problem-solving skills required

• General understanding of employment legislation and compliance for the relevant jurisdiction

• Attention to detail and high work standards in support of accurate delivery

• Excellent verbal and written communication skills

E dwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

COVID Vaccination Requirement

Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.