Human Resources - Sr Learning Technology Specialist

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Job Title & Specialty Area: Sr. People Technology Analyst

Department: Human Resources

Location: Dallas, TX

Shift: Monday - Friday, 8A - 5P

Job Type: Remote, with occasional onsite requirements

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:
The Sr. Learning Technology Specialist provides day-to-day administration, maintenance and analysis of learning technologies including learning management system (LMS) and experience platforms. Will lead multiple complex projects related to learning technology and collaborate with stakeholders to accomplish project goals and objectives. May, on occasion, facilitate learning events related to learning technology. Collaborates with unit/division leadership to understand business goals, objectives and challenges, and has a deep knowledge of all components, features and functions of the LMS. Consults internally to recommend learning technology solutions, well-coordinated logistics and configures reporting to inform critical decisions. Stays abreast of industry standards and best practice to enable continuous innovation in learning technology in support of organizational initiatives and goals.

Responsibilities:

Consults with unit/division leadership to understand business goals, objectives, and challenges; and provide learning technology insights to business solutions and challenges.
Leads multiple complex projects related to learning technology and collaborate with stakeholders to accomplish project goals and objectives. May, on occasion, facilitate learning events related to learning technology.
Apply a deep understanding of all components, features and functions of the LMS to help business units leverage learning technology to help solve business problems. Advise leadership on how to best utilize learning technology to support the mission, vision, values, strategy and goals of Children's Health. Explains complex technology in an easily understood manner.
Act as the liaison to internal and external customers to ensure smooth operation and collaboration among entities. Examples include Children’s Hospital Association (CHA), Children’s IS Department, external content vendors, and other entities that intersect with learning technology.
Provide reports and analysis to ensure learning and development initiatives accomplish intended goals and missions. Identify and report on trends related to technical support issues while advising and empowering help desk personnel in problem solving. Leverage reports and learning data to help leaders gain insights and make data-driven decisions.
Lead the technical and functional oversight of the day-to-day administration, operation, maintenance, usage, and analysis of learning management systems and experience platforms.
Monitor organizational, industry and LMS changes and system/process updates; revise training programs to incorporate changes. Update and improve one’s knowledge and skills pertaining to the LMS, learning technology and related fields.

How You’ll Be Successful:

Other information:

WORK EXPERIENCE

At least 5 years LMS administrative duties required
Strong track record of successfully managing learning technology and learning consultation engagements in complex organizations required

EDUCATION

Four-year Bachelor's degree or equivalent experience required

LICENSES AND CERTIFICATIONS

Cornerstone on Demand certified preferred

JOB PROFILE

Requires depth within a specialized, critical discipline and/or breadth of substantive professional knowledge that crosses disciplines within the professional field
Interprets internal/external business challenges and recommends best practices to improve products, processes or services
May lead functional teams or projects with moderate resource requirements, risk, and /or complexity
Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies
Works independently, with guidance in only the most complex situations
Communicates difficult concepts and negotiates with others to adopt a different point of view

NON-MANAGEMENT SKILLS

Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
Develop and use collaborative relationships to facilitate the accomplishment of work goals.
Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
Effectively manage one's time and resources to ensure that work is completed efficiently.
Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
Assimilate and apply new job-related information in a timely manner.
Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care for You:

Employee portion of medical plan premiums are covered after 3 years.
4%-10% employee savings plan match based on tenure
Paid Parental Leave (up to 12 weeks)
Caregiver Leave
Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.

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