HVAC Dispatcher

Job Overview
We are seeking an energetic and detail-oriented HVAC Dispatcher to coordinate and manage service requests for heating, ventilation, and air conditioning (HVAC) systems. In this vital role, you will serve as the communication hub between clients, technicians, and suppliers, ensuring timely dispatching of service calls and efficient scheduling. Your proactive approach will help maintain smooth operations, optimize resource allocation, and uphold high levels of customer satisfaction. This position offers an exciting opportunity to contribute to a dynamic team dedicated to delivering exceptional HVAC services.

Responsibilities

• Receive and prioritize incoming service requests via multi-line phone systems and digital platforms.
• Dispatch HVAC technicians promptly using dispatching software
• Coordinate with supply chain teams to manage parts availability and delivery schedules for ongoing projects.
• Communicate clearly with technicians, clients, and vendors using professional phone etiquette and effective communication skills.
• Monitor fleet management systems to track technician locations, vehicle status, and service progress in real-time.
• Conduct analysis of dispatch data to identify opportunities for process improvements in transportation planning and logistics workflows.

Skills

• Excellent analysis skills with the ability to interpret data related to freight, logistics, and fleet operations.
• Proficiency in dispatching techniques combined with exceptional communication skills and phone etiquette.
• Ability to manage multi-line phone systems efficiently while maintaining professionalism under pressure.
• Basic typing skills for quick documentation; experience with freight management software is a plus.

Join our team as an HVAC Dispatcher where your organizational skills and proactive mindset will drive operational excellence! We value energetic professionals who thrive in fast-paced environments and are eager to make a positive impact through effective communication and logistical expertise.

Pay: $18.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person