HVAC Dispatcher

Barrett Airworks, a division of El Paso JAG, Inc., is seeking an experienced HVAC Dispatcher / Service Coordinator to join our team.

This position plays a critical role in supporting our HVAC operations by coordinating service technicians, managing customer communications, preparing proposals, processing invoices, and assisting with collections. The ideal candidate is highly organized, customer-focused, and capable of managing multiple priorities in a fast-paced environment.

Essential Duties and Responsibilities

Dispatching & Scheduling

• Schedule and dispatch HVAC technicians for service calls, maintenance agreements, and emergency requests.
• Monitor technician schedules and adjust assignments as needed.
• Communicate with customers regarding appointment times and service updates.
• Coordinate with field personnel to ensure timely completion of work orders.

Proposals & Customer Service

• Prepare and submit service proposals and estimates to customers.
• Follow up on outstanding proposals and customer inquiries.
• Maintain positive customer relationships and provide exceptional customer service.
• Coordinate service agreements and maintenance contract renewals.

Invoicing & Collections

• Generate and process customer invoices accurately and timely.
• Verify completed work orders prior to invoicing.
• Follow up on outstanding accounts receivable balances.
• Contact customers regarding past-due invoices and assist with collections efforts.
• Work closely with the accounting department to resolve billing discrepancies.

Administrative Support

• Maintain accurate records of work orders, proposals, contracts, and customer communications.
• Enter and update information in company software systems.
• Assist management with reports and operational tracking.
• Perform other administrative duties as assigned.

Qualifications

• Minimum 2 years of HVAC dispatching, service coordination, office administration, or related experience.
• Experience preparing proposals and estimates preferred.
• Experience with invoicing and collections required.
• Strong customer service and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Experience with service management, dispatching, or accounting software is preferred.
• Strong organizational skills and attention to detail.

Benefits

• Competitive compensation based on experience.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off.
• Career growth opportunities.

Schedule

• Full-Time
• Monday through Friday
• Occasional overtime as needed

Work Location

El Paso, Texas

Compensation

Pay based on experience. We are not a trucking company.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person