HVAC Scheduling Coordinator

Role is Onsite, located in Tampa, Florida.

This position is Monday through Friday, from 7:30am until 4:30pm

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's What We Have to Offer

What we offer

• Competitive pay
• Paid vacation/holidays/sick time 10 days of vacation first year!
• Comprehensive benefits package including 401K, medical, dental, and vision care Available day one!
• Extensive product and on-the-job/cross-training opportunities with outstanding internal resources!
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicles, tools, and equipment provided to complete all jobs (if travel is required).
• JCI Employee discount programs (The Loop by Perk Spot)
• Check us Out: A Day in the Life of the Building of the Future

What you will do

Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

How you will do it

• Receive customer requests for unscheduled or scheduled service.
• Coordinate labor scheduling to align technician to the appropriate customer and service need.
• Communicate the action plan and services to be provided directly to the customer.
• Ensure work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answer any customer inquiries and resolve or escalate customer issues, as appropriate.
• Debrief activities daily
• Ensure Technicians provide daily schedules.
• Maintain consistent communication with assigned Technicians.
• Follow up on activities to ensure completion in an established timeframe.
• Ensure that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
• Schedule Service Visits – on time
• Part ordering/PO creation support
• Start-up support
• Customer PO confirmation
• WIP Management
• Auto SR quotes
• Reconcile exceptions (SIR and AP)
• Attend weekly planning/scheduling meeting
• Service + rewards
• Assist with monitoring of time and expense reporting submission
• Review and correct unassociated time for timesheets for technicians
• Other duties and administrative activities as assigned.

What we look for

Required

• High school diploma or equivalent required, plus two (2) or more years of service industry experience managing service operations and/or service scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.

Preferred

• Associates degree
• Experience and/or basic project accounting or costing principles.
• Three (3) to five (5) years of service industry experience managing service operations and/or service scheduling.
• Previous dispatching experience is a plus

HIRING HOURLY RANGE: $19.23 - $27.40 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position
includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us