Hybrid Partnership Specialist (Field & Phone) Contract Type: Fixed-term – 3 months, with the possibility of renewal

Contract Type: Fixed-term – 3 months, with the possibility of renewal based on performance and program needs
Work Mode: Hybrid (Field visits + Phone/Teams communication)
Location: Across Qatar
Reporting to: Project Lead – Retiree Discounts Program

Position Summary

This is a dynamic B2B partnerships role that combines fieldwork with remote outreach to source, upgrade, and activate merchant offers for a targeted benefits program.

The role involves managing the full partnership lifecycle — from initial outreach and negotiation through to training, go-live readiness, and early-stage support. The goal is to deliver enhanced offers with stronger discounts and value-adds, while ensuring smooth technical and operational onboarding of merchants.

Contract Details

• Duration: Fixed-term 3-month contract

• Extension: Renewable, subject to performance and program requirements

Key Responsibilities

A. Merchant Pipeline & Outreach

• Prioritize merchants by tier and location to plan effective field visits

• Execute a structured 3-step outreach process (email/WhatsApp phone Teams or in-person meetings)

• Maintain clear and up-to-date records of all communications and status updates in CRM

B. Negotiation & Offer Enhancement

• Present standard discount tiers and negotiate better terms and value-adds

• Secure bilingual (Arabic/English) agreements with minimal revisions

• Handle objections while maintaining value for end beneficiaries

• Define and finalize redemption methods: QR codes (default), vouchers, or POS/API where applicable

C. Content Collection & Handover

• Collect and submit all required merchant content (logos, photos, branch details, bilingual descriptions)

• Ensure complete documentation is submitted same-day and any gaps are resolved within 48 hours

D. Training & Enablement

• Conduct remote or on-site training sessions with at least two merchant staff (e.g., manager + backup)

• Provide clear guidance on system usage, redemption flow, and escalation processes

• Deliver training materials and recordings in both Arabic and English

E. Go-Live Preparation

• Confirm brand-compliant promotional assets are correctly placed in-store and online

• Verify all branches are mapped accurately and photographed for documentation

F. Activation, Testing & Hypercare

• Run test redemptions and ensure a successful first real transaction within 7 days of go-live

• Offer daily check-ins during the first operational week to stabilize performance

G. Reporting & Documentation

• Maintain accurate records of activities, progress, and merchant performance

• Submit weekly updates covering KPIs, merchant status, issues, and timelines

H. Collaboration

• Coordinate with relevant internal teams for content publishing, legal sign-off, and technical support

• Escalate issues promptly with clear documentation

Key Performance Indicators (KPIs)

• Improved discount rates compared to baseline

• Percentage of merchants meeting required discount tiers

• Inclusion of value-added benefits in a set percentage of signed offers

• Timely merchant activation and training

• Clean and complete data submissions

• Merchant go-live and redemptions within defined SLAs

(Exact target metrics to be shared during onboarding.)

Candidate Profile

Experience

• Minimum 5 years in B2B sales, partnerships, or merchant onboarding

• Field experience in retail, SME, or commercial environments is highly valued

• Training, onboarding, or enablement experience is a strong plus

Skills

• Negotiation and stakeholder management

• Arabic copywriting and bilingual communication

• Organized, detail-oriented, and process-driven

• Comfortable with CRM tools, documentation, and reporting

Languages

• Arabic: Fluent (required)

• English: Proficient for professional communication

Other Requirements

• Valid Qatari driving license and access to a personal vehicle

• High integrity and adherence to data and compliance standards