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ICT Helpdesk Technician
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Last Date: Monday, December 1, 2025
Job Detail
Job Ref #:
Job/5929/11/17/2025
Age Limit:
2345
Experience:
Posted Date:
Monday, November 17, 2025
Salary:
Market Competitive
Job Description:
Qualification & Experience:
Essential:
- ICS (Intermediate with Computer Science) or equivalent from a recognized board.
Desirable:
- BSc Computer Science / Information Technology / Computer Engineering / Information Systems with 1 year of experience in the relevant field.
Key Responsibilities:
- Account Management: Support users with issues related to all digital accounts i.e., E-Office, Email, and Wi-Fi; in resolving access and setup issues.
- Systems and Network Support: Troubleshoot and resolve user issues related to systems and network connectivity.
- Infrastructure Support: Assist in maintaining ICT infrastructure and resolving hardware/network issues.
- Issue Tracking: Log, track, and resolve IT service tickets, escalating complex issues as needed.
- User Support: Provide guidance and basic training on IT tools and systems.
- Software Support: Provide support for installation of operating systems and other required software applications.
- Collaboration: Coordinate with ICT and other departments to resolve user end issues.
- System Monitoring: Monitor IT systems and report potential issues proactively.
Knowledge/Skills/Abilities:
Essential:
- IT Troubleshooting
- Computer Software Support
- Computer Hardware Support
- Network basic knowledge
Desirable:
- IT Helpdesk Management
- Customer Care
Training/Certification:
Diploma in Computer Science / Information Technology or equivalent
Terms and Conditions:
- Candidates are required to attach scanned copies of their documents (Academics /Professional).
Candidates may be considered ineligible for the post due to any of the following reasons:
- 3rd Div in academic career / weak academic profile.
- NUST employees with less than one year of service with NUST and / or absence of NOC from Head of Institution.
- In process of pursuing a required degree.
- Medically unfit.
- Only selected candidates will be contacted and issued offer letter.
- Candidates serving in Govt departments, Armed forces may apply after seeking NOC from their respective parent department / organizations.
- Late / incomplete applications will be ignored.
- Only short-listed candidates will be considered / called for test / interview and no TA / DA will be admissible.
- NUST reserves the right to cancel, modify / terminate the recruitment program due to any reason, without notice, at any time.
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