Implementation Analyst II

Overview:

RealPage Customer Success is comprised of a team of project manager and coordinators, consultants and product experts, success architects, implementation advisors, trainers, account managers and support reps that are committed to the client's ongoing success. We have built a cross-functional business strategy that evolves around the company mission and single goal which is to ensure the success of our customers. We offer a prescriptive methodology for successful deployments. Our standardized processes, methods and tools deliver reliable, measurable, and predictable results, to reduce risk and increase speed to market. We've built a reputation for accelerated deployments. Our customers see rapid, valuable returns on their investments at every level of the organization.

Responsibilities:

• Manage appropriate expectations during the implementation of a Revenue Management System for each client.
• Build and maintain relationships with Professional Services team members to ensure successful implementation.
• Develop and communicate implementation plan and status for each client implementation.
• Communicate the project scope and possible issues in a timely manner.
• Initiate and coordinate internal quality assurance tests to verify accurate setup.
• Work with Professional Services team to ensure the necessary information is available for the implementation.
• Actively and efficiently manage multiple implementation projects so that implementations are completed on time and to the satisfaction of clients.
• Gather and load Property Management System data.
• Ensure accurate data is being received from source Property Management System and communicate any issues.
• Troubleshoot Property Management System data and file issues.
• Assist with the creation and maintenance of implementation related documents, checklists and procedures.
• Manage and schedule time to meet implementation goals and maximize department profit.
• Promote a positive, professional image of RealPage internally and externally.
• Provide superior customer service to all internal and external customers.

Qualifications:

• Bachelor’s Degree in a related field (preferred)
• Intermediate to Advanced knowledge of Microsoft Office products including Excel, Word and Internet Explorer
• Demonstrated ability to quickly analyze and troubleshoot issues
• Professional demeanor
• Ability to learn and utilize new procedures and processes quickly
• Able to work with little supervision, but knowing when to escalate problems
• Flexible, detailed, and able to successfully accept change
• Demonstrated ability to work effectively with customers during high-pressure situations
• Strong customer service and organizational skills required, strong conflict resolution skills
• Strong attention to detail
• Strong verbal and written communication skills
• Ability to work in a fast-paced, deadline and customer-oriented environment
• Above average interactive, planning, time management and detail skills
• Must be able to work effectively in a dynamic team environment
• Highly motivated, self-starter