Implementation Executive (Shipping/Logistic/Freight Forwarder)

Job Title: Implementation Executive (Shipping/Logistic/Freight Forwarder)

Location: Vikhroli, Mumbai

Experience: 2 to 4 Years Experience

Education: Graduate / MBA

General Description -

• The candidate should be presentable with good communication skills, both written and spoken.
• Able to handle work independently and work under pressure.
• He / She should also have good knowledge of Microsoft Office. Exposure to the shipping industry would be preferred.

The role involves 70 to 80 % travel within Mumbai

• Ready to travel to client locations.
• Candidates must generate leads. It is a target-oriented role.

Job Description -

1. Revenue Generation

• Generate revenue to ODeX by cross-selling or up selling other modules to Shipping Lines, NVOCC’s and Container Freight Stations.
• Suggest process changes or enhancements to beneficiaries through customizations on ODeX modules or through new requirements with commercial0073.
• Connect with new Shipping Lines, NVOCC’s and Container Freight Stations and onboard them to use ODeX modules with revenue opportunities.

2. Communication Skills

• Should be able to understand and communicate clearly with the client.
• Set clear expectations and timelines with the client on a timely basis.
• Prepare business requirement documents covering the entire requirements as per client expectations to avoid any disputes.
• Explain process requirements to the internal product team as expected by client.

3. MS Office Skills

• Should be well versed with MS Office applications i.e. MS Word, MS Excel and MS PowerPoint.
• Should be able to maintain data and publish reports for implementation and expansion purposes.
• Good working knowledge of MS PowerPoint to prepare presentations or write BRD (Business Requirement Documents)
• Maintain and store documents communicated with the clients with approvals and sanctions both internal and external.

4. Analytical Skills

• Prepare reports for analysis purposes for projects implemented and identify avenues for expansion.
• Involve in executing user acceptance tests of requirements raised by clients.
• Initiate impact analysis on existing ODeX solutions in case of any new requirements or change requests received from the clients
• Maintain a publish trackers of projects managed by self with clear timelines and status.
• Maintain reports on new product release based on its criticality and priority from revenue perspective.

5. Relationship Management

• Regular meetings with clients to maintain a good rapport.
• Manage escalations received at first level and to avoid further escalations to next level.
• Be updated through the existing clients on the changes occurring in the shipping domain.
• Keep the clients updated on a regular basis on the project timelines to avoid any disputes and to maintain customer satisfaction.
• Suggest process enhancements or process changes.

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹600,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person