Implementation Manager - UAE

This role is vital for leading the successful onboarding of new customers onto the NOMIA platform. You will be a hands-on leader, adept at project and stakeholder management, with a deep understanding of procurement processes and a passion for driving rapid value for our customers.

Roles & Responsibilities

• End-to-End Project Leadership: Spearhead the complete implementation lifecycle for customers, overseeing all stages from initial planning and kick-off to go-live and final handover. This includes proactively managing all project tasks, milestones, and risks to ensure a swift and successful onboarding journey.

• Stakeholder Management & Communication: Effectively manage and communicate with a diverse range of internal and external stakeholders, including technical and data teams, functional consultants, procurement professionals, change management leaders, and supplier enablement teams.

• Portfolio Management & Prioritisation: Successfully manage a dynamic portfolio of concurrent customer projects, effectively prioritising tasks to meet competing deadlines and customer expectations.

• Customer Focus: Show an unwavering commitment to customer success, acting as the ultimate owner of the customer's onboarding journey to ensure it is both swift and successful.

• Scope & Commercial Oversight: Meticulously track project scope and budget against contractual agreements for each customer, professionally managing change requests and identifying potential for additional services

• Portfolio-Level Reporting: Design and deliver concise, consolidated status reports and dashboards for internal leadership, providing clear visibility into the health, risks, and progress of the entire customer project portfolio.

• Comprehensive Procurement Expertise: Apply deep expertise of the end-to-end procurement lifecycle to collaboratively design and build customer procurement processes from the ground up within the NOMIA platform.

• Continuous Improvement of Implementation Practices: Actively contribute to the evolution of our internal implementation methodology, developing and refining best practices to accelerate customer time-to-value.

Qualifications/Skills:

• Proven Project Management Experience: 3 to 6 years of demonstrable experience managing complex procurement transformation projects within a challenging, fast-paced environment.

• Procurement Technology Implementation: Prior hands-on experience implementing procurement software or ERP systems is essential. Examples include Ivalua, Coupa, SAP Ariba (Buying and Invoicing), or Oracle Fusion.

• Agile Project Delivery: Experience with Agile project management methodologies and their application in a software implementation context.

• Formal Project Management Credentials: A recognised project management qualification (e.g., PMP, PRINCE2) is advantageous.

• Procurement Acumen: A professional procurement qualification (e.g., MCIPS) or equivalent, demonstrating deep knowledge of procurement principles and best practices.

• Structured and Organised: A highly organised individual with a proven ability to manage multiple, complex projects simultaneously.

• Exceptional Communication and Interpersonal Skills: The ability to build rapport and communicate effectively with stakeholders at all levels of an organisation.