Import & Export Coordinator

Summary of Job

The Export Coordinator is responsible for managing and overseeing international and domestic shipments to ensure compliance, efficiency, and timely delivery. This role is based in the Distribution Center (DC) but requires frequent visits to multiple 3PL locations within the El Paso region. The position serves as a key liaison between internal departments, external suppliers, freight forwarders, and customs authorities to maintain compliance with export regulations and to support operational excellence across the supply chain.

Essential Functions and Responsibilities

• Coordinate and monitor international shipments, including movements from major U.S. ports (primarily Houston), and ensure proper documentation and timely delivery.

• Prepare, review, and maintain shipping documents such as invoices, packing lists, bills of lading, manifests, and customs forms.

• Work closely with customs brokers, 3PLs, freight forwarders, cross-dock operations, and internal teams to resolve shipment-related issues.

• Utilize AS400, WMS [Baan], TMS and E2Open systems to track both ocean and domestic shipments, ensuring accurate and real-time visibility.

• Develop and implement [training other employees] job instructions, SOPs, and best practices for export and import processes.

• Perform financial tasks related to export operations, including cost tracking, billing verification, and audit preparation.

• Maintain accurate records of all shipments and conduct inbound/outbound audits to ensure compliance.

• Drive process excellence by identifying areas for improvement and implementing corrective actions.

• Provide regular updates and reporting to management on shipment status, exceptions, and performance metrics.

• Financial knowledge

• Exercise of discretion and independent judgment with respect to matters of significance, such as review of palletized lots and initiate alternative cross-dock process.

Education and Qualifications

• Supply Chain Management, Logistics, or a related field required. Or equivalent to 3–5 years of experience in logistics, international trade, shipping, or export coordination.

• Strong knowledge of export/import processes, documentation, and regulatory requirements.

• Intermediate to advanced knowledge of TMS, E2Open, and ERP systems (BAAN preferred).

• Intermediate-Advanced proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).

• Bilingual in English and Spanish strongly preferred.

Physical Requirements

• Ability to work in both office and warehouse environments.

• Must be able to sit, stand, and walk for extended periods.

• Occasional lifting of packages or documents up to 25 lbs.

• Ability to travel locally to multiple 3PL locations as required.

Core Competencies

• Strong organizational and time-management skills.

• Attention to detail and accuracy in documentation and reporting.

• Problem-solving mindset with ability to resolve issues quickly.

• Process-oriented, with a focus on continuous improvement.

• Ability to work effectively under pressure and meet strict deadlines.

• Excellent interpersonal and cross-cultural communication skills.

• Flexible schedule and support over weekends.

Technical Skills

• Previous experience working in a warehouse shipping and/or receiving department.

• Clerical experience working in an office environment.

• Good math and problem-solving skills

• Computer literate and knowledgeable in Microsoft Office programs

• Advanced understanding of BAAN or WMS

• Advanced understanding of inventory management.

• Principles and practices of inventory management/control and work safety.

Soft Skills

• Bilingual (English/Spanish) preferred.

• Strong verbal and written communication skills.

• Excellent telephone etiquette and customer service orientation.

• Ability to collaborate with cross-functional teams and external partners.

• Professional demeanor with strong interpersonal skills.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Education and Qualifications

• Supply Chain Management, Logistics, or a related field required. Or equivalent to 3–5 years of experience in logistics, international trade, shipping, or export coordination.

• Strong knowledge of export/import processes, documentation, and regulatory requirements.

• Intermediate to advanced knowledge of TMS, E2Open, and ERP systems (BAAN preferred).

• Intermediate-Advanced proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).

• Bilingual in English and Spanish strongly preferred.

Physical Requirements

• Ability to work in both office and warehouse environments.

• Must be able to sit, stand, and walk for extended periods.

• Occasional lifting of packages or documents up to 25 lbs.

• Ability to travel locally to multiple 3PL locations as required.

Core Competencies

• Strong organizational and time-management skills.

• Attention to detail and accuracy in documentation and reporting.

• Problem-solving mindset with ability to resolve issues quickly.

• Process-oriented, with a focus on continuous improvement.

• Ability to work effectively under pressure and meet strict deadlines.

• Excellent interpersonal and cross-cultural communication skills.

• Flexible schedule and support over weekends.

Technical Skills

• Previous experience working in a warehouse shipping and/or receiving department.

• Clerical experience working in an office environment.

• Good math and problem-solving skills

• Computer literate and knowledgeable in Microsoft Office programs

• Advanced understanding of BAAN or WMS

• Advanced understanding of inventory management.

• Principles and practices of inventory management/control and work safety.

Soft Skills

• Bilingual (English/Spanish) preferred.

• Strong verbal and written communication skills.

• Excellent telephone etiquette and customer service orientation.

• Ability to collaborate with cross-functional teams and external partners.

• Professional demeanor with strong interpersonal skills.