In-Room Dining Supervisor - voco Cairo Arabella Plaza

At voco™ Cairo Arabella Plaza, the very first voco hotel in Egypt, we believe in creating a welcoming atmosphere where our guests feel cared for and our colleagues are empowered to deliver memorable experiences.

We are looking for an In-Room Dining Supervisor who will play a key role in overseeing the in-room dining operations, ensuring prompt and exceptional service that reflects IHG’s high standards.

A little taste of your day-to-day:
Every day is different at IHG, but you’ll mostly be:

• Supervising daily in-room dining operations to ensure timely and accurate service.
• Coordinating with the kitchen and service teams to deliver food and beverage orders efficiently and to standard.
• Training, coaching, and motivating the in-room dining team to deliver exceptional guest experiences.
• Monitoring guest satisfaction, handling complaints professionally, and ensuring prompt follow-up.
• Supporting the F&B leadership in scheduling, staff allocation, and performance reviews.
• Ensuring compliance with hygiene, safety, and sanitation standards at all times.
• Managing inventory, ensuring proper handling of equipment, and monitoring service supplies.
• Promoting in-room upselling opportunities and IHG loyalty program enrollments.
• Assisting with VIP setups, special requests, and personalized service experiences.

What we need from you:

• Bachelor’s degree or diploma in Hospitality or related field.
• 3–5 years’ experience in Food & Beverage operations within a 4/5-star hotel, preferably in in-room dining or room service.
• At least 1–2 years of supervisory experience.
• Strong leadership, communication, and problem-solving skills.
• Passion for guest service and attention to detail.
• Willingness to work shifts, evenings, weekends, and public holidays.
• Must speak fluent English; additional languages are an advantage.

What We Offer:

We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.