IN Support Analyst.Revenue Management & Broadband

Job Purpose

Be a member of the Intelligent Network Support Team to ensure a smooth Support& Operation of
the Charging & VAS nodes.
The Job holder will be responsible to maintain the charging system nodes and ensure availability
99.999% of the vital systems

Report To Position Name

Deliver new tools/processes to enhance /minimize the risk of failure during changes
Escalation for incidents and major problems to Team Leader as per agreed process
Successful Support and operation for ALL IN and billing NODES and newly introduced nodes as
per agreed process KPIs Ensure 99.9% availability for IN & billing nodes
On call availability and promptly response outside working hours
Change requests and quality improvements
Follow up Opened cases with Node vendors
Ensure smooth operations and quality of new deployments to ensure high stability ( Minimize
downtime / service hazards )
Develop/enhance processes for speed recovery of outages/leakages
Proper handling for external customer complaints and internal custmer mails
Conduct regular feedback session to highlight the customer chronic concerns and areas of
enhancements

QUALIFICATIONS_ESSENTIAL

University Degree in Electrical Engineering / Telecommunication Engineering /
Computer Science / Computer Engineering

QUALIFICATIONS_DESIRABLE

Cooperative in a team work environment
Flexible and responsive
Working Under Pressure
team leading

EXPERIENCE_ESSENTIAL

Minimum 4 years Experience
Basic Knowledge about communications concepts (Transmission, Signaling protocols

EXPERIENCE_DESIRABLE

CERTIFICATIONS_ESSENTIAL