IND-Associate Analyst Marketplace Management

About Lowe’s
Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

About the Team

The team focuses on Provide the customer the most compelling Direct To Customer experience in home improvement by developing and maintaining a strong vendor network and supplier partnership within the Digital Commerce space.

Job Summary:

The Associate Analyst, Marketplace Management is responsible for Own and manage the end-to-end catalog lifecycle—ensure data accuracy across all item attributes enrichment, categorization and maintaining the relationship with the seller post onboarding. This will include monitoring performance, conducting business reviews, identifying opportunities for improvement and triaging issues that arise. The ideal candidate will be detail-oriented with digital business or merchandise operations experience, home improvement or digital retail knowledge, and strong organizational skills. This role will partner across digital and merchandising to implement the category expansion strategy for third-party sellers, enable a clear process to get those sellers onto the site and continuously improve the process to reduce cycle time and increase seller satisfaction.

Roles & Responsibilities:

Key Responsibilities:

• Partner with sellers and brands to onboard new SKUs, ensuring alignment with marketplace standards with the of steps/activities on DSCO/Rithum/Mirakl and other seller platforms as necessary.
• Ensure all the appropriate seller information/ item attributes are captured, verified and uploaded to ensure sellers and products are listed and meet the necessary guardrails, aligned to Lowe’s data quality guidelines
• Leverage automation tools and data templates to streamline product upload and validation processes.
• Curate and enhance content (titles, descriptions, images, specifications) for improved SEO and conversion.
• Maintain consistent categorization rules and hierarchies across various General Merchandising Management (GMM’s)
• Regularly interface and consult with sellers, troubleshooting set-up issues to aid in successfully onboarding items into the Lowes marketplace
• Maintain and organize Item-related quires and follow-up as necessary.
• Continuously evolve product taxonomy and attributes to align with customer search behavior and trends.
• Support managers/leadership in maintaining SOP documents, review and refine processes for optimal efficiency.
• Implement technical rules and other processes within the seller management tools to automate aspects of the function
• Meet or exceed key results (financial, operational and customer) related to digital third-party sellers through collaborative improvement
• Keeps leadership informed of progress, escalates for support as necessary

Years of Experience:

• 1 to 2 Years relevant experience in online/retail merchandising, digital business, operations

Education Qualification & Certifications (optional)

• Bachelors Degree Business Administration, Marketing, Operations, Data Analytics, or related field.

Skill Set Required

• Experience/Understanding of Digital/Marketplace or Category merchandising · Highly Detail-oriented with strong operational mindset
• Expertise in third-party assortment management, data quality methodology/guidelines
• Excellent written and verbal communication skills, including the ability to converse with US based sellers via email, phone, teams calls(to be evaluated)
• Experience with data analysis and providing insights about the data
• Experience working with Excel and other data/reporting tools
• Excellent problem-solving and time management skills

Secondary Skills (desired) :

• Retail corporate experience
• Experience in customer facing/telecall/Customer Support roles
• Experience with third party marketplace systems such as DSCO/Rithum/Mirakl etc.
• Experience managing a business portfolio in a large retail environment
• Account management, client serving or consulting experience
• Experience / familiarity with Adobe Analytics, Power BI, Tableau, Superset, or other analytics platforms.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under state or local law. Lowe’s wishes to maintain appropriate standards and integrity in meeting the requirements of the Information Technology Act’s privacy provisions.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.