Info Technology Support Tech I

LOCATION: KONA COMMUNITY HOSPITAL | Data Processing POSITION STATUS: 1.00 | Permanent SALARY RANGE: BU03 | SR13 SALARY RATE: $46,800.00 (Annual Salary) based on the FTE JOB DUTIES:The purpose of position is to assist and provide analysis and technical support for the West Hawaii Region of Hawaii Health Systems Corporation's systems and network information processing needs. Responsibilities include improving, maintaining installed systems and analyzing needs for new systems and system enhancements, acquiring and directing the installation of new hardware and software, and implementation of training procedures. This position may be required to work shifts, weekends, and holidays. West Hawaii Region operates as a remote user of the Epic Care-Link EMR. In-house IT systems include but are not limited to enterprise-wide client/server systems that will link all departments such as Radiology, Radiation Oncology (Mosaiq), Pyxis, Inventory Software, UKG Kronos Time and Attendance System, Human Resources Systems, various Telemedicine Applications, and maintaining the Region's PBX systems and intranet. THE MINIMUM QUALIFICATION REQUIREMENTS ARE: Applicants must meet all of the following requirements. Please note that unless specifically indicated; the required education and experiences may not be gained concurrently. In addition, qualifying work experiences are based on a 40-hour work week. EDUCATION REQUIREMENT: Graduation from an accredited high school or equivalent diploma program. EXPERIENCE: One year of progressively responsible work experience (Paid, Intern, or volunteer) in any information technology related area. Preferred but not required that the work demonstrated knowledge and understanding of information technology principles, methods, techniques and practices; computer hardware, software and peripheral equipment; and personal computer, server, mini and/or mainframe operating systems. QUALITY OF EXPERIENCE:Possession of the required amount of experience will not in itself be accepted as proof of qualification for a position. The applicant's overall experience must have been of such scope and responsibility as to conclusively demonstrate that he/she has the ability to perform the duties of the position for which he/she is being considered. KNOWLEDGE AND ABILITIES REQUIRED: KNOWLEDGE OF:Working knowledge of program testing methods and procedures on a mini/micro, mainframe, network and/or other computer systems; and available resources to search for information in resolving computer-related problems. ABILITY TO:Assess system problems and take corrective action; write and edit basic procedure language; and recognize position limitations and refer matters to a IT Specialist when situations deviate from established procedures, or in instances in which normal or usual methods cannot be used. ALL CIVIL SERVICE JOB VACANCIES WILL BE POSTED FOR A MINIMUM OF TEN (10) CALENDAR DAYS The Hawaii Health Systems Corporation is an equal opportunity employer and complies with applicable state and federal laws relating to employment practices QUALITY OF EXPERIENCE:Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications. MERIT OR CIVIL SERVICE SYSTEM:You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted. CITIZENSHIP AND RESIDENCE REQUIREMENT:Applicants must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under the federal law for unrestricted employment and at the time of appointment intend to reside in the State of Hawaii during the course of employment with the Hawaii Health Systems Corporation. VETERAN’S PREFERENCE:If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service. HEALTH AND PHYSICAL REQUIREMENTS: Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation. Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodations should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship. MEDICAL/PHYSICAL EXAMINATION REQUIREMENT:Offers of employment will be contingent on successfully passing a pre-employment physical examination, which includes drug screen and other regulatory medical requirements such as, but not limited to, two-step tuberculosis (TB) screen. The cost for physical examinations, except the cost for drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation. CRIMINAL/BACKGROUND, CREDENTIALING CHECKS:Applicable checks will be conducted periodically, and any associated costs may be borne by the applicant. Applicable checks may include, but are not limited to, state and federal criminal history records, child abuse and neglect registry check, adult protective services registry and sex offender registry records, etc. If a job offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks. IMPORTANT APPLICATION/EMPLOYMENT INFORMATION Administrative Review, subsequent appeals: If you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete aRequest for Administrative Reviewform (available on the HHSC website) or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include: 1) The job title(s) and recruitment number(s), 2) the specific reason(s) you are requesting the review noting if there is statute or rule violation, and 3) any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Compliant and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board. CONTACT INFORMATION: KONA COMMUNITY HOSPITAL is located at 79-1019 Haukapila Street Kealakekua, HI 96750. For employment opportunities, please contact (808) 322-4458, email: konajobs@hhsc.org or visit our website at https://www.hhsc.org/. Persons with Disabilities may contact the Recruitment Office to discuss special needs in applying at (808) 322-4458, konajobs@hhsc.org.