Information Technology Analyst I - Dallas Police (Civil Service)

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Job Summary

Assist in the maintenance and support of computers and LAN systems and/or resolve business problems requiring theintegration of mainframe and computer hardware and software systems to provide solutions to management questions.

Job Description

Overview

The Information Technology Analyst assists in the maintenance and support of computers and IT systems. Identifies and resolves business problems requiring the integration of mainframe and computer hardware and software systems to provide solutions to management questions.

Essential Functions

1 Provides customized data processing reports to assist management in making decisions; analyzes IT solutions and software, identifies issues or needs, and reports on findings; makes recommendations for effective solutions.

2 Provides technical support to users by responding to calls for assistance with computers and LAN systems; troubleshoots software and hardware, identifies issues, and addresses concerns effectively and efficiently.

3 Confers, communicates, and collaborates with department personnel to determine hardware and software required to address needs, suggests plans to reallocate existing equipment, and initiates the purchase of additional or replacement equipment.

4 Analyzes the sequence of events from defining of a problem to presentation of solutions to determine the most effective way of solving problems that require analysis of work flow sequence and incorporating or optimizing the use of computer data processing equipment.

5 Trains and teaches employees in the use of computer hardware and software as new staff is hired or new systems are installed to maximize the utilization of computer equipment and the effectiveness of established systems.

6 Performs routine maintenance and repair of hardware to minimize downtime of computers and save costs otherwise incurred by service agreements.

7 Maintains database information in order to maximize the accuracy and safety of management information and to improve the degree to which data may be retrieved.

8 Performs any and all other work as needed or assigned.

Knowledge and Skills

1 Knowledge of at least one mainframe computer programming language.

2 Knowledge of one or more computer spreadsheet, database, and word processing applications.

3 Knowledge of computer and LAN operating systems, hardware, and software applications.

4 Knowledge of client server based programs.

5 Ability to analyze information logically and propose solutions to business problems.

6 Communicating effectively verbally and in writing

7 Establishing and maintaining effective working relationships.

MINIMUM QUALIFICATIONS:

EDUCATION

High school diploma or GED equivalent.

EXPERIENCE

Four (4) years of experience in Information Technology Support (which must have included the following):

PC Hardware diagnostics
Basic network trouble shooting
Mobile device Management

EQUIVALENCIES

Associate degree in an Information Technology/Computer Science field plus two (2) years of the required experience will meet the education and experience requirements.
Bachelor's degree or higher in an Information Technology/Computer Science field experience will meet the education and experience requirements

LICENSES AND CERTIFICATIONS

Valid driver's license with good driving record.

OTHER REQUIREMENTS

No felony or class A misdemeanor convictions.
No class B misdemeanor conviction within the last ten (10) years.
No family violence convictions.
Cannot currently be on deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge.

Salary Range

$25.87 - $30.04

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.

Welcome to the City of Dallas!

The City of Dallas is one of the largest employers in the DFW Metroplex. We offer growth opportunities and a chance to make a difference in our community.

Questions? Contact our recruiting departments:

Civil Service - civilserviceinfo@dallascityhall.com
Talent - Acquisition hrtalent@dallas.gov

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