Information Technology Help Desk

Key Responsibilities:

• Act as the first point of contact for IT support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, network, printer, and application issues.
• Install, configure, and maintain desktops, laptops, operating systems, and standard software.
• Support users with Microsoft 365, email, VPN, and business applications.
• Log, track, prioritize, and document incidents and service requests accurately.
• Escalate complex technical issues to second- or third-level support when required.
• Perform routine system checks, updates, and basic maintenance.
• Support onboarding and offboarding processes (user accounts, equipment setup, access rights).
• Ensure compliance with IT policies, security standards, and data protection procedures.
• Maintain IT inventory and asset records.
• Provide basic user training and guidance on IT systems and best practices.

Education & Experience

• Bachelor’s degree in information technology, Computer Science, or related field (preferred).
• 1–3 years of experience in IT support or help desk role.