Information Technology Help Desk Support

The role:

Tech Services Analyst (L1–L3)

Location: On-site (95 Morton St, Lower Manhattan)

Type: 6-Month Contract-to-Hire

Schedule: Mon–Fri, 9:00 AM – 5:00 PM (No on-call)

Pay: $33/Hr. W-2 - $38/Hr. W-2

The Role

We are looking for a high-energy, proactive "builder" to join a tightly knit team. This is the perfect second job for someone with 2–3+ years of experience currently in an L1/L2 role who is hungry to step up into L3 responsibilities.

In this lean environment, personality is everything. You’ll be the go-to person for everyone from Engineers to the CEO, solving problems with speed and empathy.

Key Responsibilities

• Full-Stack Support: Own tickets from L1 through L3, ensuring rapid response and resolution.
• Endpoint Management: Manage a 80/20 Windows and Mac environment using Intune and JAMF .
• Identity & Access: Support Okta (MFA) and Exchange .
• Modern Collaboration: Manage Zoom for displays/presentations and maintain Confluence documentation.
• AI Integration: Help onboard and support users on ChatGPT and Claude .
• Proactive Ownership: Don't just fix problems, find ways to prevent them.

What We’re Looking For

• 2–3+ years in IT support; experience with Jira is a plus.
• Technical Knowledge: Familiarity with Intune, JAMF, and Okta.
• "Hungry" Mindset: A self-starter who chases down solutions and is eager to learn.
• High EQ: Ability to stay calm and helpful when dealing with stressed-out end users.
• Reliability: Comfortable working on-site 5 days a week in a high-impact, small-team setting.