Information Technology Operations Engineer

Position: Technical Operation Engineer

Responsibilities

Build infrastructure of UAT and production environment

• Work with team member to build and test UAT and production environment
• Remediate security vulnerabilities identified in the environment to meet compliance requirements
• Utilize advanced diagnostic tools and techniques to identify underlying issues

Daily technical operation of the UAT and production environment

• Investigate and diagnose complex incidents and issues. Perform root cause analysis for recurring or critical incidents
• Coordinate with L1 support to ensure proper incident handover and resolution
• Collaborate with security team in security event/incident response

Documentation and knowledge management

• Update and maintain documentation related to troubleshooting procedures and incident resolutions
• Contribute to the knowledge base by documenting new issues and solutions

Role requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• Proven experience as an IT Operations and Maintenance Engineer or similar role, with a focus on troubleshooting and incident management
• Strong technical expertise in IT systems, networks, storage, and virtualization technologies
• Experience with cloud administration (tenant space) for both infrastructure and application, including VM/container/image management, application deployment etc.
• Experience with monitoring tools and IT management software (e.g., Grafana, Nagios, SolarWinds, Microsoft System Center)
• Solid understanding of ITIL practices, including incident, problem, change, and release management
• Excellent analytical and problem-solving skills, with a strong attention to detail
• Ability to work effectively under pressure and prioritize tasks in a dynamic environment
• Professional oral English skills, able to read and write English emails and documents

Required to know most of below technologies:

• Linux OS: CentOS, Redhat
• CloudFlare: Anti-DDoS, WAF, CDN, DNS
• Azure: Web Application Gateway, Firewall, AE server (DNS), SLB, VPC, security group, ECS, MySQL (HA), Key vault, BLOB, Redis, Bastion
• Nginx, ELK, Kafka, Nacos, RabbitMQ, XXL-job cluster, ES, Canal, Zookeeper, VPN
• Application: Web services (API, management system), backend services, operation frontend service, OP1 (CICD, ELK, middleware management, monitoring system)